To understand how health workers use and perceive the CHT, we conduct a variety of qualitative research activities such as interviews, usability tests, shadowing, surveys, etc… To paint the full picture of how users are engaging with the CHT, we need to combine qualitative research with quantitative research - how users are actually using the app (not just how they tell us they use the app). We want to be able to answer questions like these, and make data-driven decisions.
We have made significant progress in integrating the CHT with Matomo, an open source platform that can help us gain insights into how health workers are interacting with the CHT. I wanted to share a couple of screenshots with some brief explanations and would love to get some questions or feedback from the community.
- What kinds of things would you like know about how your health workers are interacting with their CHT apps?
- What questions do you have about Usage Analytics?
- What questions do you have about Matomo?
In the Pages module, you can see things like how often users are viewing different tabs or pages.
In the example below, we can see that users are viewing Contacts tab/pages very often, Tasks tab less often, Message tab even less often.
Row Evolution can show us things like which days see the highest activity for a specific page/tab.
In the example below, we are looking at data for the Targets tab. We can see which days users are most frequently accessing this tab.
Page Transitions allow you to choose a specific page and see which pages users are access that page from, and where they go next.
In the example below, we can see that most users accessed the Targets tab from the Contacts tab, and after viewing the Targets tab, most users navigated to the Contacts tab again.
Users Flow is similar to Page Transitions, but gives a more complete picture of how users are navigating through the CHT.
In the example below, we can see that most users navigated directly to the Contacts tab, and then immediately added a new clinic (household).