As health workers are involved in Covid-response they may be onboarded to new digital tools to help them with symptom assessment, contact tracing, testing, and triage. Given that in-person trainings are not advised for the foreseeable future, health workers will need to learn to use these new tools and workflows on their own – but this doesn’t mean independently without guidance and support.
The challenge is to remotely onboard and support health workers using CHT workflows.
The specific areas of work we are aiming to tackle are:
Onboarding CHW to using CHT App (first time login, onboard and assess)
Onboarding CHW to using new workflow (general structure, content from other squad, assessing their completion)
Onboarding CHW to SMS workflows (EBS as an example; the goals are guidelines for implementing partners, general template, determining active CHWs)
We are currently looking into creating SMS/IVR onboarding templates and configurable tutorials and quizzes as flexible and scalable solutions within the CHT.
If anyone has experience or thoughts on this I would be very happy to discuss!
During the past few weeks the remote onboarding and training squad at Medic has made progress on the following workflows:
When creating users, the admin has the option to send a user their credentials via SMS using a magic link. This generates a new, random and complex password with a 24-hour expiry. By clicking the magic link to log in, the user is able to enter their project’s instance directly, bypassing the need to enter their username and password. If the app is not installed on their phone, the default SMS encourages users to download it.
SMS training uses a RapidPro integration that sends users information via a decision tree with the capability to include assessments with correct/incorrect feedback. Please watch the demo for more details.
App training uses XForms, starting with a task to begin the course, an overview of information and the ability to conduct a quiz in context to the questions or at the end of the workflow. Please watch the demo for more details.
With these remote approaches, our team is prioritizing:
Safety: Best possible option when in-person trainings are not feasible at scale
Speed: Time is a critical factor for COVID-19
Scalability: Enables a large number of users to be onboarded quickly
Measurability: Track completion rates and provide support where needed
Adaptability: Functions based on the technology, infrastructure and ecosystem already at hand, and in support of MoH protocols and approved content and messaging
These examples are meant to be used as a guide to be adapted across partner projects to ensure a unified approach.
The workflows are broken out into more detail with relevant examples in our CHT Remote Onboarding and Training documentation resource which we are constantly updating with our latest work. Please take a look, we are happy to receive feedback!