Over the past week, a team staffed by volunteers recruited by Medic Mobile has been working on 2 SMS messaging flows to help support CHW physical and mental health. We are posting these two flows and the specific messages so we can get feedback and improve them.
We want to support CHWs, their health worker colleagues, and their patients by helping them to be physically safe and mentally well.
Please review our draft Reference App documentation that now includes links to our 2 demo videos. The documentation is meant to give you more information about how the reference apps work technically, the insights used to create them, and what additional options may be possible.
We just added another Option we have been working on. It’s Option 3 ( slide 4) and it’s a stand-alone regular Mental Health check. We only recommend that a health system adopt this if they have appropriate resources such as a Mental Health professional that can get back to the CHWs who need support. In our research, we have found examples such as:
- Kenya Red Cross is running toll-free mental health and psychosocial support service.
- Nairobi County runs a help line at 0207903939
- Moi Teaching and Referral Hospital in Eldoret and Mathari Hospital in Nairobi should still be operational.
Please note that the above examples are not vetted nor recommended, but are examples of the types of services that we strongly recommend are available, operational, and have capacity before deploying the Mental Health check to CHWs.
Our overall objective is that a tool like this could:
- Help health workers stay safe
- Be reused and adapted as needed, integrated into existing apps and platforms
We’d appreciate input from you all. Do you have feedback on the messaging flows or any other part of this idea? Thank you!