Thanks for sharing this feedback! Bigger UI changes almost always have groups that favor change and groups that prefer their current familiar UI, so your feedback on points 2 and 3 makes a lot of sense.
In the blog post Nicole referenced about user feedback sessions with PIH, the update to the action bar had the lowest positive feedback rate, with 70% of health workers preferring the new version. There was an interesting nuance in the data though that the blog post doesn’t mention - there are actually two catchment areas where we got this input, one of which has been using their tool longer and the other of which was relatively newer. In the area with more new users, almost everyone preferred the new option. By contrast where health workers had been using a CHT app the longest, just a little over half preferred the new option. So the decision is partly about weighing the preferences of people who are really familiar with the current system relative to new users who are onboarding and might require more training/learning without these changes.
Given the data we have, my sense is that the UI change is going to move forward, so it’s important for us to problem solve about how to accommodate this feedback in the way UI improvements get rolled out. One option of course is to plan an update to coincide with a training that is already happening. In some health systems there’s a monthly meeting where this could be reviewed, but in other cases it might be a quarterly or annual gathering that you plan to coincide with a version upgrade involving UI improvements.
Another opportunity we’ve been exploring has to do with using the app to deliver training materials that help remotely onboard health workers when there are feature updates, so that a new training isn’t needed for every upgrade and/or so that face-to-face trainings are easier and more efficient. There are some demos of this concept in the remote onboarding and learning and care pages on the CHT docs site. My hope is that some earlier adopters will use this kind of digital learning approach when the UI improvements go out, so we have some data on how well the training worked before we’re recommending wider adoption.
@iesmail I’d be curious to hear if either (or both) of these approaches seem relevant for your health system. And thanks again for the feedback, being aware of the training costs/hassles will really help us design the roll out effectively.