Mute functionality is not responsive in 4.1.0

Technical Support
#1

Hi,

When I mute a person, the profile doesn’t grey out and I don’t see the muted:true key/value pair in the couch doc.

#2

Hi @iesmail

Are you referring to muting as an online or an offline user?

Also, can you please make sure transitions are running in Sentinel?
I believe one deprecated transition was removed in 4.0, and if you attempt to enable a non-existent transition, no transition will actually work.
To check if transitions are running, check for logs that say something like:

INFO: Loading transition "..."
INFO: transitions: processing enabled

If transitions are not working, because of misconfigurations, you would see something like:

ERROR: Transitions are disabled until the above configuration errors are fixed.
#3

Hi @diana,

I am using an offline user and below is the screenshot of the console when submit the mute form.

image
image696×516 58.3 KB

Do I have to specifically set the muting transition in app_settings in 4.x ?

#4

Do I have to specifically set the muting transition in app_settings in 4.x ?

No changes have been made to muting in 4.x, compared to 3.x, as far as I’m aware. Is your muting transition enabled?

#5

It seems like it wasn’t explicitly set.