I moved a supervisor from one area to another area and when I logged into under the people tab, I could not locate the supervisory area profile, the supervisor profile as well as the catchment area profiles. I can only see the household list.
Are other supervisory areas appearing as expected? The moved contacts might have ended up with an incorrect hierarchy. Are you able to confirm that the lineage stored on the moved documents matches what is expected?
@derick, the moved contact in this case is the supervisor and I have confirmed that his lineage is correct. Other supervisory areas appear as expected.
I presume that you logged in (and downloaded all docs again) after you moved this contact correct?
If the doc doesn’t get downloaded, then I’m guessing it indeed has an issue with its lineage.
To close this post, the issue was that the medic user-settings doc wasn’t updated with the correct facility id. Once I updated, all the missing docs were visible.