Is there a way to disable SMS recipient redirection?

Technical Support
1

According to the documentation on SMS recipient resolution:

* if recipient resolution does not yield a phone number, it will default to submitter’s phone number

Can we disable this SMS redirection?

In my project, a patient can be registered with or without a phone number.

If the patient is registered with a phone number, I want to send a message to the patient at the time of registration, and every time a new form is submitted for the patient. It is working fine using the configurations for registrations and patient_reports.

However, if the patient does not have a phone number, it sends the same message to the submitter. I don’t want it. The message shouldn’t go out if the patient doesn’t have a phone number. How can I achieve this?

Sample configuration:


"registrations": [
    {
      "form": "A",
      "events": [...],
      "validations": {...},
      "messages": [
        {
          "translation_key": "messages.registration.a.clinic",
          "event_type": "report_accepted",
          "recipient": "clinic"
        },
        {
          "translation_key": "messages.registration.a.patient",
          "event_type": "report_accepted",
          "recipient": "patient.phone"
        }
      ]
    }

Here, the message intended for the patient (messages.registration.a.patient) should only go to the patient, provided that patient.phone is available. Otherwise, this message should be skipped.

2

I have found a workaround for this.

In the message translation, I can use Mustache templating to conditionally set the message:

messages.registration.a.patient = {{#patient.phone}} Hi {{patient_name}}! You have been registered to our system with ID: ({{patient_id}}). {{/patient.phone}}{{^patient.phone}}{{/patient.phone}}

If patient.phone is unavailable, it gives an empty message, which results in an error: messages.errors.message.empty.

{
...
  "messages": [
    {
      "uuid": "...",
      "to": "...",
      "error": "messages.errors.message.empty"
    }
  ],
  "state_history": [
    {
      "state": "pending",
      "timestamp": "2024-08-30T10:49:46.208Z"
    }
  ],
  "state": "pending"
}
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