How to Backup CHT Data on the Phones

Technical Support
1

Hi Team,
Are there any mechanisms to backup cht data on the phones, so that the data can be recovered in case something happens with phone?
Thank you.

Erick

2

Hi @ewafula

The CHT app installed on the phone syncs periodically with the server - every 5 minutes, given there is an internet connection - and uploads all local data.
There are some small exceptions, for example the telemetry metadata is aggregated daily, so if something were to happen to the device, you could potentially miss on one day worth of telemetry.

All this assumes that device is connected to the internet and able to contact the server.
Given that your failure scenario is that “something happens with phone”, I assume you’re not referring to some form of local backup.