CHT SMS message sent via Africa's Talking stuck in "pending" state

Technical Support
1

Hi @diana,

I’ve successfully configured Africa’s Talking, the message is being sent but I get an error from attempting to parse the response from AT.

2025-06-20T07:04:29.649 ERROR: Unable to JSON parse response: {
  SMSMessageData: {
    Message: 'Sent to 1/1 Total Cost: KES 0.8000',
    Recipients: [
      {
        cost: 'KES 0.8000',
        messageId: 'ATXid_081365ccc485678b5c0413e1795ab53e',
        messageParts: 1,
        number: '+254701******',
        status: 'Success',
        statusCode: 100
      },
      [length]: 1
    ]
  }
}

From my debugging I see the issue is in the parseResponseBody . The parseResponseBody() function in api/src/services/africas-talking.js attempts JSON.parse() on an already-parsed object.

Changing the function temporarily solved the issue.

 if (typeof body === 'object' && body !== null) {
    return body;
  }
2

Hi @Ben_Kiarie

Thanks for reporting! Indeed this is an issue with this integration. I’ll submit an issue.