Can CHT be used to automatically send sms check-ins to particular contacts in the system with out first receiving the user action

Technical Support
1

hello @diana
Can CHT be used to automatically send sms check-ins to particular contacts in the system with out first receiving the user action ie an SMS or App form triggering a schedule ?

Or does it need to need to be attached to be inked to a registration or a report in the system in order to respond automatically

2

Hi @cliff

Then way that schedules work is: when the triggering report is processed, all the scheduled messages that are supposed to be sent are created, and saved on the triggering report (if you check your database, those will be saved as scheduled_tasks in your report document).
Each of these messages has a timestamp property, which indicates when it should be sent.
Sentinel checks for scheduled messages that should be sent now (ones that have a timestamp in the recent past) and initiates the sending mechanism (multi-step, long explanation).

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