2024 Q1 User Interviews Update

Medic’s focused working groups regularly conducts interviews with users of the CHT, including: CHWs, Supervisors, App Developers, System Admins as well as other caregivers and technical end users to identify new areas of opportunities and improvements.


Care Teams

The Care Teams group has collected 176 stories around CHT user experiences across 138 interviews with CHWs and Supervisors and have synthesized them into these insights:

Insight # of Stories
The app takes a long time to load 38
The UI is difficult to navigate 33
Users can’t easily find who they’re looking for 27
Muting is used for unintended purposes that could be better supported by existing functionality 24
There are challenges with onboarding and training 21
Users can’t access the app 12
It’s hard to secure sensitive information 11
CHWs work takes longer due to duplication of data entry 10

Allies Team

The Allies Team group has collected 105 stories around CHT user experiences across 37 interviews with App Developers, Administrators and Technical Partners and have synthesized them into these insights:

Insight # of Stories
It’s difficult to find and make sense of errors when setting up the CHT 20
It’s difficult for app developers to understand key concepts in the CHT 18
It’s difficult to test purging rules without deploying them on production 13
User management lacks automation and self-serve options 11
Testing is error prone due to a lack of clear steps and guidance 10
It’s difficult to extend the CHT functionality 8
It’s difficult to change hierarchies after launch 6
It’s difficult to test task rules without deploying them on production 6
There is not enough guidance or active feedback when building forms 5
Coding with XLSX is a bad experience 5
There is not enough guidance or active feedback when making config changes 3

Many thanks to our partners who have collaborated with us to make these user interviews happen. We look forward to speaking with others to continue to improve the CHT experience for all its end users.

To get involved in these user research activities and to ensure the voices of end users from across all programs and countries are being heard, please reach out to leah@medic.org.

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