Medic’s focused working groups regularly conducts interviews with users of the CHT, including: CHWs, Supervisors, App Developers, System Admins as well as other caregivers and technical end users to identify new areas of opportunities and improvements.
Care Teams
The Care Teams group has collected 176 stories around CHT user experiences across 138 interviews with CHWs and Supervisors and have synthesized them into these insights:
| Insight | # of Stories |
|---|---|
| The app takes a long time to load | 38 |
| The UI is difficult to navigate | 33 |
| Users can’t easily find who they’re looking for | 27 |
| Muting is used for unintended purposes that could be better supported by existing functionality | 24 |
| There are challenges with onboarding and training | 21 |
| Users can’t access the app | 12 |
| It’s hard to secure sensitive information | 11 |
| CHWs work takes longer due to duplication of data entry | 10 |
Allies Team
The Allies Team group has collected 105 stories around CHT user experiences across 37 interviews with App Developers, Administrators and Technical Partners and have synthesized them into these insights:
| Insight | # of Stories |
|---|---|
| It’s difficult to find and make sense of errors when setting up the CHT | 20 |
| It’s difficult for app developers to understand key concepts in the CHT | 18 |
| It’s difficult to test purging rules without deploying them on production | 13 |
| User management lacks automation and self-serve options | 11 |
| Testing is error prone due to a lack of clear steps and guidance | 10 |
| It’s difficult to extend the CHT functionality | 8 |
| It’s difficult to change hierarchies after launch | 6 |
| It’s difficult to test task rules without deploying them on production | 6 |
| There is not enough guidance or active feedback when building forms | 5 |
| Coding with XLSX is a bad experience | 5 |
| There is not enough guidance or active feedback when making config changes | 3 |
Many thanks to our partners who have collaborated with us to make these user interviews happen. We look forward to speaking with others to continue to improve the CHT experience for all its end users.
To get involved in these user research activities and to ensure the voices of end users from across all programs and countries are being heard, please reach out to leah@medic.org.