# Issue Syncing on CHT V3.15 (Database Closed)

**URL:** <https://forum.communityhealthtoolkit.org/t/issue-syncing-on-cht-v3-15-database-closed/4715>\
**Category:** Technical Support\
**Created:** [March 3, 2025, 3:31pm UTC](https://forum.communityhealthtoolkit.org/t/issue-syncing-on-cht-v3-15-database-closed/4715 "2025-03-03T15:31:52Z")\
**Posts on this page:** 1\
**Showing post:** 3

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**Author:** ![mrjones](https://communityhealthtoolkit.b-cdn.net/user_avatar/forum.communityhealthtoolkit.org/mrjones/32/681_2.png) [@mrjones](https://forum.communityhealthtoolkit.org/u/mrjones)\
**Post date:** [March 3, 2025, 3:51pm UTC](https://forum.communityhealthtoolkit.org/t/issue-syncing-on-cht-v3-15-database-closed/4715/3 "2025-03-03T15:51:55Z")

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@Gilbert - I’m so sorry you’re having an error that’s causing data loss! That sounds really frustrating. Let’s try and debug what’s going on!

First, you’re missing a translation for `database_closed.title` and `database_closed.description`. If we look in the [translation file](https://github.com/medic/cht-core/blob/5c1f9ba4a149041dd2a16e58420546731cd27b25/api/resources/translations/messages-en.properties#L585C31-L586C41), we see this means:

> **Unexpected error** : An unexpected error occurred and the application must be reloaded.  
> **Cancel**. . **Reload**

For sure getting client side logs will be helpful, but all else being equal, it sounds like you have the issue discussed in [this forum thread](https://forum.communityhealthtoolkit.org/t/mitigating-database-has-a-global-failure-unexpected-error-dialog/2643/2). Please see that thread for suggested fixes.

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