# High load, slow response when changing password for user with a lot of documents

**URL:** <https://forum.communityhealthtoolkit.org/t/high-load-slow-response-when-changing-password-for-user-with-a-lot-of-documents/5407>\
**Category:** Technical Support\
**Created:** [October 14, 2025, 8:57pm UTC](https://forum.communityhealthtoolkit.org/t/high-load-slow-response-when-changing-password-for-user-with-a-lot-of-documents/5407 "2025-10-14T20:57:02Z")\
**Posts on this page:** 1\
**Showing post:** 2

<div class="post-metadata">

**Author:** ![mrjones](https://communityhealthtoolkit.b-cdn.net/user_avatar/forum.communityhealthtoolkit.org/mrjones/32/681_2.png) [@mrjones](https://forum.communityhealthtoolkit.org/u/mrjones)\
**Post date:** [October 14, 2025, 9:46pm UTC](https://forum.communityhealthtoolkit.org/t/high-load-slow-response-when-changing-password-for-user-with-a-lot-of-documents/5407/2 "2025-10-14T21:46:07Z")

</div>

Confirming some important findings:

1. when you experience the `Warning! This user would replicate...` error, the password change does not take effect.
2. `curl` takes just a few seconds and does indeed work using the `user` [API](https://docs.communityhealthtoolkit.org/building/reference/api/#post-apiv1usersusername). Be sure to replace `MRJONES-NEW-PASSWORD` , `MEDIC-PASSWORD` and `CHT-URL` with real values:

```auto
curl --header "Content-Type: application/json" \
 --request POST \
 --data '{"password":"MRJONES-NEW-PASSWORD"}' \
 https://medic:MEDIC-PASSWORD@CHT-URL/api/v1/users/mrjones

```

I believe maybe this error was in API logs at the time of the error? It may be unrelated:

```auto
2025-10-14T21:35:13.703 RES: 4194e2cce496 75.83.68.217 - POST /medic/_bulk_get?revs=true&attachments=true HTTP/1.0 200 - 14253.895 ms
2025-10-14T21:35:14.154 ERROR: Error on Log Replication Limit Error: Error when persisting log: Log Information missing.
    at persistLog (/service/api/src/services/replication-limit-log.js:14:19)
    at Object.logReplicationLimit [as put] (/service/api/src/services/replication-limit-log.js:87:10)
    at Object.getContext (/service/api/src/services/replication.js:19:29)
    at process.processTicksAndRejections (node:internal/process/task_queues:105:5)
    at async getAllowedDocsCounts (/service/api/src/controllers/users.js:100:47) {
  [stack]: [Getter/Setter],
  [message]: 'Error when persisting log: Log Information missing.'
} 
2025-10-14T21:35:14.155 RES: e11d8895074c 24.253.112.58 - GET /api/v1/users-info?contact_id=f32ec621-b457-49a9-954a-622067ef0154&facility_id=71e75e97-36a2-47c5-950b-38cb55f0d154&role=munic_level HTTP/1.0 200 66 1050865.412 ms

```

All in all, I think this is a bug and I’ll file a ticket later today or tomorrrow - but I wasn’t sure if it was a bug because I hadn’t seen the error message and I hadn’t tested if the password change took effect!

---

_[View the full topic](https://forum.communityhealthtoolkit.org/t/high-load-slow-response-when-changing-password-for-user-with-a-lot-of-documents/5407)._