# Error loading tasks

**URL:** <https://forum.communityhealthtoolkit.org/t/error-loading-tasks/2471>\
**Category:** Technical Support\
**Tags:** tasks, configuration\
**Created:** [February 14, 2023, 3:21pm UTC](https://forum.communityhealthtoolkit.org/t/error-loading-tasks/2471 "2023-02-14T15:21:47Z")\
**Posts on this page:** 1\
**Showing post:** 11

<div class="post-metadata">

**Author:** ![diana](https://communityhealthtoolkit.b-cdn.net/user_avatar/forum.communityhealthtoolkit.org/diana/32/2049_2.png) [@diana](https://forum.communityhealthtoolkit.org/u/diana)\
**Post date:** [February 23, 2023, 1:15pm UTC](https://forum.communityhealthtoolkit.org/t/error-loading-tasks/2471/11 "2023-02-23T13:15:46Z")

</div>

Thanks for sharing telemetry and for sharing the reload experience. I think that we have some data to go on in trying to replicate this.

Some thoughts:

> 1. After some variable time the user sees “Error Loading Tasks”

> Problem onset is inconsistent. Once it happens the problem occurs consistently forever.

It seems that the device triggers getting tasks for all contacts:

```auto
 "rules-engine:tasks:all-contacts": {
      "max": 20787268,
      "min": 4306,
      "sum": 20791574,
      "count": 2,
      "sumsqr": 432110529445460
    },

```

```auto
"tasks:load": {
      "max": 20818586,
      "min": 20818586,
      "sum": 20818586,
      "count": 1,
      "sumsqr": 433413523039396
    },

```

According to these entries, generating tasks _does_ succeed, and tasks are loaded successfully once - [recording telemetry happens _after_ task generation](https://github.com/medic/cht-core/blob/3.16.x/webapp/src/ts/modules/tasks/tasks.component.ts#L152).

```auto
 "rules-engine:tasks:dirty-contacts": {
      "max": 1727,
      "min": 0,
      "sum": 29359,
      "count": 20,
      "sumsqr": 50702993
    },

```

Having 1727 dirty contacts makes me think that emissions have automatically expired at 7 days post calculation.

Another valuable metric for attempting replicate this would be the total number of tasks that you expect this user to generate, and I don’t think we have information about that in telemetry. Does anyone happen to know this number?

> - Anecdotally this affects about 200 users per month

Is there anything common between these users? A common role? or a common workflow?

---

_[View the full topic](https://forum.communityhealthtoolkit.org/t/error-loading-tasks/2471)._