# CHT stuck in loading page on chrome based browsers

**URL:** <https://forum.communityhealthtoolkit.org/t/cht-stuck-in-loading-page-on-chrome-based-browsers/1857>\
**Category:** Technical Support\
**Created:** [April 29, 2022, 6:47am UTC](https://forum.communityhealthtoolkit.org/t/cht-stuck-in-loading-page-on-chrome-based-browsers/1857 "2022-04-29T06:47:45Z")\
**Posts on this page:** 2\
**Page:** 1

<div class="post-metadata">

**Author:** ![raf](https://communityhealthtoolkit.b-cdn.net/letter_avatar_proxy/v4/letter/r/848f3c/32.png) [@raf](https://forum.communityhealthtoolkit.org/u/raf)\
**Post date:** [April 29, 2022, 6:47am UTC](https://forum.communityhealthtoolkit.org/t/cht-stuck-in-loading-page-on-chrome-based-browsers/1857/1 "2022-04-29T06:47:45Z")

</div>

On Chrome based browsers the CHT webapp regularly gets stuck during the loading process. The circle is turning and nothing happens I have not observed that on Firefox.

---

<div class="post-metadata">

**Author:** ![diana](https://communityhealthtoolkit.b-cdn.net/user_avatar/forum.communityhealthtoolkit.org/diana/32/2049_2.png) [@diana](https://forum.communityhealthtoolkit.org/u/diana)\
**Post date:** [April 29, 2022, 6:51am UTC](https://forum.communityhealthtoolkit.org/t/cht-stuck-in-loading-page-on-chrome-based-browsers/1857/2 "2022-04-29T06:51:38Z")

</div>

Hi @raf

Couple of followup questions:

- is this on a mobile device or desktop device?
- if on mobile, are you running the app in installed chrome or with cht-android?
- which version of cht-core are you seeing this on?
- which version of Chrome are you seeing this on?
- which loading process gets stuck? is it when initially loading the app or when loading a speciifc tab?
- what type of user are you logging in with?
- can you check the browser logs, when the event occurs, and share them here?

Thank you!