# CHT Instance crashing and failing to sync

**URL:** <https://forum.communityhealthtoolkit.org/t/cht-instance-crashing-and-failing-to-sync/2384>\
**Category:** Technical Support\
**Created:** [December 31, 2022, 8:37pm UTC](https://forum.communityhealthtoolkit.org/t/cht-instance-crashing-and-failing-to-sync/2384 "2022-12-31T20:37:42Z")\
**Posts on this page:** 1\
**Showing post:** 13

<div class="post-metadata">

**Author:** ![oyierphil](https://communityhealthtoolkit.b-cdn.net/user_avatar/forum.communityhealthtoolkit.org/oyierphil/32/946_2.png) [@oyierphil](https://forum.communityhealthtoolkit.org/u/oyierphil)\
**Post date:** [January 10, 2023, 6:26am UTC](https://forum.communityhealthtoolkit.org/t/cht-instance-crashing-and-failing-to-sync/2384/13 "2023-01-10T06:26:34Z")

</div>

Hi Everyone  
Yesterday, I noted that some services were not running, we are still down as below:  
_docker exec -it medic-os /boot/supervisor-inspect_  
Package ‘horticulturalist’:  
Service ‘horticulturalist’:  
Status: Up  
Up: 2 seconds, Restarts: 227  
Attributes: watched, running, expected  
Service PID: 54161, Supervisor PID: 344

Package ‘medic-api’:  
Service ‘medic-api’:  
Status: Failure  
Up: 4 seconds, Restarts: 213  
Attributes: watched, expected  
Service PID: None, Supervisor PID: 387

Package ‘medic-core’:  
Service ‘couchdb’:  
Status: Up  
Up: 2 seconds, Restarts: 279  
Attributes: watched, running, expected  
Service PID: 54192, Supervisor PID: 428  
Service ‘nginx’:  
Status: Up  
Up: 1238 seconds, Restarts: 1  
Attributes: watched, running, expected  
Service PID: 4823, Supervisor PID: 475  
Service ‘openssh’:  
Status: Disabled  
Up: 0 seconds, Restarts: 0  
Attributes: disabled  
Service PID: None, Supervisor PID: None

Package ‘medic-couch2pg’:  
Service ‘medic-couch2pg’:  
Status: Disabled  
Up: 0 seconds, Restarts: 270  
Attributes: disabled  
Service PID: None, Supervisor PID: None

Package ‘medic-rdbms’:  
Service ‘postgresql’:  
Status: Disabled  
Up: 0 seconds, Restarts: 338  
Attributes: disabled  
Service PID: None, Supervisor PID: None

Package ‘medic-sentinel’:  
Service ‘medic-sentinel’:  
Status: Up  
Up: 0 seconds, Restarts: 237  
Attributes: watched, running, expected  
Service PID: 54774, Supervisor PID: 691

Package ‘system-services’:  
Service ‘cron’:  
Status: Up  
Up: 1307 seconds, Restarts: 0  
Attributes: watched, running, expected  
Service PID: 757, Supervisor PID: 740  
Service ‘syslog’:  
Status: Up  
Up: 1307 seconds, Restarts: 0  
Attributes: watched, running, expected  
Service PID: 784, Supervisor PID: 772

docker exec -it medic-os head -n70 /srv/storage/medic-api/logs/medic-api.log  
[2023-01-09 22:02:45] 2023-01-09 22:02:45 INFO: Running server checks…  
[2023-01-09 22:02:45] Node Environment Options: ‘–max\_old\_space\_size=8192’  
[2023-01-09 22:02:45] Node Version: 8.11.4 in production mode  
[2023-01-09 22:02:45] COUCH\_URL [http://haproxy:5984/medic](http://haproxy:5984/medic)  
[2023-01-09 22:02:45] COUCH\_NODE\_NAME [couchdb@127.0.0.1](mailto:couchdb@127.0.0.1)  
Expected a 401 when accessing db without authentication.  
Instead we got a 503  
[2023-01-09 22:02:48] 2023-01-09 22:02:48 ERROR: Fatal error initialising medic-api  
[2023-01-09 22:02:48] 2023-01-09 22:02:48 ERROR: { Error: CouchDB security seems to be misconfigured, see: [cht-core/DEVELOPMENT.md at master · medic/cht-core · GitHub](https://github.com/medic/cht-core/blob/master/DEVELOPMENT.md#enabling-a-secure-couchdb)  
[2023-01-09 22:02:48] at ClientRequest.net.get (/srv/software/medic-api/md5-IaUJW7p4rpaMwbWhKl5C1A==/node\_modules/@medic/server-checks/src/checks.js:63:16)  
[2023-01-09 22:02:48] at Object.onceWrapper (events.js:315:30)  
[2023-01-09 22:02:48] at emitOne (events.js:116:13)  
[2023-01-09 22:02:48] at ClientRequest.emit (events.js:211:7)  
[2023-01-09 22:02:48] at HTTPParser.parserOnIncomingClient [as onIncoming] (\_http\_client.js:543:21)  
[2023-01-09 22:02:48] at HTTPParser.parserOnHeadersComplete (\_http\_common.js:112:17)  
[2023-01-09 22:02:48] at Socket.socketOnData (\_http\_client.js:440:20)  
[2023-01-09 22:02:48] at emitOne (events.js:116:13)  
[2023-01-09 22:02:48] at Socket.emit (events.js:211:7)  
[2023-01-09 22:02:48] at addChunk (\_stream\_readable.js:263:12)  
[2023-01-09 22:02:48] [stack]: ‘Error: CouchDB security seems to be misconfigured, see: [https://github.com/medic/cht-core/blob/master/DEVELOPMENT.md#enabling-a-secure-couchdb\n](https://github.com/medic/cht-core/blob/master/DEVELOPMENT.md#enabling-a-secure-couchdb%5Cn) at ClientRequest.net.get (/srv/software/medic-api/md5-IaUJW7p4rpaMwbWhKl5C1A==/node\_modules/@medic/server-checks/src/checks.js:63:16)\n at Object.onceWrapper (events.js:315:30)\n at emitOne (events.js:116:13)\n at ClientRequest.emit (events.js:211:7)\n at HTTPParser.parserOnIncomingClient [as onIncoming] (\_http\_client.js:543:21)\n at HTTPParser.parserOnHeadersComplete (\_http\_common.js:112:17)\n at Socket.socketOnData (\_http\_client.js:440:20)\n at emitOne (events.js:116:13)\n at Socket.emit (events.js:211:7)\n at addChunk (\_stream\_readable.js:263:12)’,  
[2023-01-09 22:02:48] [message]: ‘CouchDB security seems to be misconfigured, see: [cht-core/DEVELOPMENT.md at master · medic/cht-core · GitHub](https://github.com/medic/cht-core/blob/master/DEVELOPMENT.md#enabling-a-secure-couchdb)’ }  
[2023-01-09 22:02:51] 2023-01-09 22:02:51 INFO: Running server checks…  
[2023-01-09 22:02:51] Node Environment Options: ‘–max\_old\_space\_size=8192’  
[2023-01-09 22:02:51] Node Version: 8.11.4 in production mode  
[2023-01-09 22:02:51] COUCH\_URL [http://haproxy:5984/medic](http://haproxy:5984/medic)  
[2023-01-09 22:02:51] COUCH\_NODE\_NAME [couchdb@127.0.0.1](mailto:couchdb@127.0.0.1)  
[2023-01-09 22:02:54] 2023-01-09 22:02:54 ERROR: Error watching sentinel changes, restarting: { FetchError: invalid json response body at [http://haproxy:5984/medic-sentinel/](http://haproxy:5984/medic-sentinel/) reason: Unexpected token \< in JSON at position 0  
[2023-01-09 22:02:54] at /srv/software/medic-api/md5-IaUJW7p4rpaMwbWhKl5C1A==/node\_modules/node-fetch/lib/index.js:272:32  
[2023-01-09 22:02:54] at   
[2023-01-09 22:02:54] at process.\_tickCallback (internal/process/next\_tick.js:188:7)  
[2023-01-09 22:02:54] message: ‘invalid json response body at [http://haproxy:5984/medic-sentinel/](http://haproxy:5984/medic-sentinel/) reason: Unexpected token \< in JSON at position 0’,  
[2023-01-09 22:02:54] type: ‘invalid-json’,  
[2023-01-09 22:02:54] [stack]: ‘FetchError: invalid json response body at [http://haproxy:5984/medic-sentinel/](http://haproxy:5984/medic-sentinel/) reason: Unexpected token \< in JSON at position 0\n at /srv/software/medic-api/md5-IaUJW7p4rpaMwbWhKl5C1A==/node\_modules/node-fetch/lib/index.js:272:32\n at \n at process.\_tickCallback (internal/process/next\_tick.js:188:7)’ }  
Expected a 401 when accessing db without authentication.  
Instead we got a 503  
[2023-01-09 22:02:54] 2023-01-09 22:02:54 ERROR: Fatal error initialising medic-api  
[2023-01-09 22:02:54] 2023-01-09 22:02:54 ERROR: { Error: CouchDB security seems to be misconfigured, see: [cht-core/DEVELOPMENT.md at master · medic/cht-core · GitHub](https://github.com/medic/cht-core/blob/master/DEVELOPMENT.md#enabling-a-secure-couchdb)  
[2023-01-09 22:02:54] at ClientRequest.net.get (/srv/software/medic-api/md5-IaUJW7p4rpaMwbWhKl5C1A==/node\_modules/@medic/server-checks/src/checks.js:63:16)  
[2023-01-09 22:02:54] at Object.onceWrapper (events.js:315:30)  
[2023-01-09 22:02:54] at emitOne (events.js:116:13)  
[2023-01-09 22:02:54] at ClientRequest.emit (events.js:211:7)  
[2023-01-09 22:02:54] at HTTPParser.parserOnIncomingClient [as onIncoming] (\_http\_client.js:543:21)  
[2023-01-09 22:02:54] at HTTPParser.parserOnHeadersComplete (\_http\_common.js:112:17)  
[2023-01-09 22:02:54] at Socket.socketOnData (\_http\_client.js:440:20)  
[2023-01-09 22:02:54] at emitOne (events.js:116:13)  
[2023-01-09 22:02:54] at Socket.emit (events.js:211:7)  
[2023-01-09 22:02:54] at addChunk (\_stream\_readable.js:263:12)  
[2023-01-09 22:02:54] [stack]: ‘Error: CouchDB security seems to be misconfigured, see: [https://github.com/medic/cht-core/blob/master/DEVELOPMENT.md#enabling-a-secure-couchdb\n](https://github.com/medic/cht-core/blob/master/DEVELOPMENT.md#enabling-a-secure-couchdb%5Cn) at ClientRequest.net.get (/srv/software/medic-api/md5-IaUJW7p4rpaMwbWhKl5C1A==/node\_modules/@medic/server-checks/src/checks.js:63:16)\n at Object.onceWrapper (events.js:315:30)\n at emitOne (events.js:116:13)\n at ClientRequest.emit (events.js:211:7)\n at HTTPParser.parserOnIncomingClient [as onIncoming] (\_http\_client.js:543:21)\n at HTTPParser.parserOnHeadersComplete (\_http\_common.js:112:17)\n at Socket.socketOnData (\_http\_client.js:440:20)\n at emitOne (events.js:116:13)\n at Socket.emit (events.js:211:7)\n at addChunk (\_stream\_readable.js:263:12)’,  
[2023-01-09 22:02:54] [message]: ‘CouchDB security seems to be misconfigured, see: [cht-core/DEVELOPMENT.md at master · medic/cht-core · GitHub](https://github.com/medic/cht-core/blob/master/DEVELOPMENT.md#enabling-a-secure-couchdb)’ }  
[2023-01-09 22:02:57] 2023-01-09 22:02:57 INFO: Running server checks…  
[2023-01-09 22:02:57] Node Environment Options: ‘–max\_old\_space\_size=8192’  
[2023-01-09 22:02:57] Node Version: 8.11.4 in production mode  
[2023-01-09 22:02:57] COUCH\_URL [http://haproxy:5984/medic](http://haproxy:5984/medic)  
[2023-01-09 22:02:57] COUCH\_NODE\_NAME [couchdb@127.0.0.1](mailto:couchdb@127.0.0.1)  
[2023-01-09 22:03:00] 2023-01-09 22:03:01 ERROR: Error watching sentinel changes, restarting: { FetchError: invalid json response body at [http://haproxy:5984/medic-sentinel/](http://haproxy:5984/medic-sentinel/) reason: Unexpected token \< in JSON at position 0  
[2023-01-09 22:03:00] at /srv/software/medic-api/md5-IaUJW7p4rpaMwbWhKl5C1A==/node\_modules/node-fetch/lib/index.js:272:32  
[2023-01-09 22:03:01] at   
[2023-01-09 22:03:01] at process.\_tickCallback (internal/process/next\_tick.js:188:7)  
[2023-01-09 22:03:01] message: ‘invalid json response body at [http://haproxy:5984/medic-sentinel/](http://haproxy:5984/medic-sentinel/) reason: Unexpected token \< in JSON at position 0’,  
[2023-01-09 22:03:01] type: ‘invalid-json’,  
[2023-01-09 22:03:01] [stack]: ‘FetchError: invalid json response body at [http://haproxy:5984/medic-sentinel/](http://haproxy:5984/medic-sentinel/) reason: Unexpected token \< in JSON at position 0\n at /srv/software/medic-api/md5-IaUJW7p4rpaMwbWhKl5C1A==/node\_modules/node-fetch/lib/index.js:272:32\n at \n at process.\_tickCallback (internal/process/next\_tick.js:188:7)’ }  
Expected a 401 when accessing db without authentication.  
Instead we got a 503  
[2023-01-09 22:03:01] 2023-01-09 22:03:01 ERROR: Fatal error initialising medic-api  
[2023-01-09 22:03:01] 2023-01-09 22:03:01 ERROR: { Error: CouchDB security seems to be misconfigured, see: [cht-core/DEVELOPMENT.md at master · medic/cht-core · GitHub](https://github.com/medic/cht-core/blob/master/DEVELOPMENT.md#enabling-a-secure-couchdb)  
[2023-01-09 22:03:01] at ClientRequest.net.get (/srv/software/medic-api/md5-IaUJW7p4rpaMwbWhKl5C1A==/node\_modules/@medic/server-checks/src/checks.js:63:16)  
[2023-01-09 22:03:01] at Object.onceWrapper (events.js:315:30)  
[2023-01-09 22:03:01] at emitOne (events.js:116:13)  
[2023-01-09 22:03:01] at ClientRequest.emit (events.js:211:7)  
[2023-01-09 22:03:01] at HTTPParser.parserOnIncomingClient [as onIncoming] (\_http\_client.js:543:21)  
root@boda-project:/var/community-testing-config-test# docker exec -it medic-os head -n70 /srv/storage/medic-api/logs/medic-api.log  
[2023-01-09 22:02:45] 2023-01-09 22:02:45 INFO: Running server checks…  
[2023-01-09 22:02:45] Node Environment Options: ‘–max\_old\_space\_size=8192’  
[2023-01-09 22:02:45] Node Version: 8.11.4 in production mode  
[2023-01-09 22:02:45] COUCH\_URL [http://haproxy:5984/medic](http://haproxy:5984/medic)  
[2023-01-09 22:02:45] COUCH\_NODE\_NAME [couchdb@127.0.0.1](mailto:couchdb@127.0.0.1)  
Expected a 401 when accessing db without authentication.  
Instead we got a 503  
[2023-01-09 22:02:48] 2023-01-09 22:02:48 ERROR: Fatal error initialising medic-api  
[2023-01-09 22:02:48] 2023-01-09 22:02:48 ERROR: { Error: CouchDB security seems to be misconfigured, see: [cht-core/DEVELOPMENT.md at master · medic/cht-core · GitHub](https://github.com/medic/cht-core/blob/master/DEVELOPMENT.md#enabling-a-secure-couchdb)  
[2023-01-09 22:02:48] at ClientRequest.net.get (/srv/software/medic-api/md5-IaUJW7p4rpaMwbWhKl5C1A==/node\_modules/@medic/server-checks/src/checks.js:63:16)  
[2023-01-09 22:02:48] at Object.onceWrapper (events.js:315:30)  
[2023-01-09 22:02:48] at emitOne (events.js:116:13)  
[2023-01-09 22:02:48] at ClientRequest.emit (events.js:211:7)  
[2023-01-09 22:02:48] at HTTPParser.parserOnIncomingClient [as onIncoming] (\_http\_client.js:543:21)  
[2023-01-09 22:02:48] at HTTPParser.parserOnHeadersComplete (\_http\_common.js:112:17)  
[2023-01-09 22:02:48] at Socket.socketOnData (\_http\_client.js:440:20)  
[2023-01-09 22:02:48] at emitOne (events.js:116:13)  
[2023-01-09 22:02:48] at Socket.emit (events.js:211:7)  
[2023-01-09 22:02:48] at addChunk (\_stream\_readable.js:263:12)  
[2023-01-09 22:02:48] [stack]: ‘Error: CouchDB security seems to be misconfigured, see: [https://github.com/medic/cht-core/blob/master/DEVELOPMENT.md#enabling-a-secure-couchdb\n](https://github.com/medic/cht-core/blob/master/DEVELOPMENT.md#enabling-a-secure-couchdb%5Cn) at ClientRequest.net.get (/srv/software/medic-api/md5-IaUJW7p4rpaMwbWhKl5C1A==/node\_modules/@medic/server-checks/src/checks.js:63:16)\n at Object.onceWrapper (events.js:315:30)\n at emitOne (events.js:116:13)\n at ClientRequest.emit (events.js:211:7)\n at HTTPParser.parserOnIncomingClient [as onIncoming] (\_http\_client.js:543:21)\n at HTTPParser.parserOnHeadersComplete (\_http\_common.js:112:17)\n at Socket.socketOnData (\_http\_client.js:440:20)\n at emitOne (events.js:116:13)\n at Socket.emit (events.js:211:7)\n at addChunk (\_stream\_readable.js:263:12)’,  
[2023-01-09 22:02:48] [message]: ‘CouchDB security seems to be misconfigured, see: [cht-core/DEVELOPMENT.md at master · medic/cht-core · GitHub](https://github.com/medic/cht-core/blob/master/DEVELOPMENT.md#enabling-a-secure-couchdb)’ }  
[2023-01-09 22:02:51] 2023-01-09 22:02:51 INFO: Running server checks…  
[2023-01-09 22:02:51] Node Environment Options: ‘–max\_old\_space\_size=8192’  
[2023-01-09 22:02:51] Node Version: 8.11.4 in production mode  
[2023-01-09 22:02:51] COUCH\_URL [http://haproxy:5984/medic](http://haproxy:5984/medic)  
[2023-01-09 22:02:51] COUCH\_NODE\_NAME [couchdb@127.0.0.1](mailto:couchdb@127.0.0.1)  
[2023-01-09 22:02:54] 2023-01-09 22:02:54 ERROR: Error watching sentinel changes, restarting: { FetchError: invalid json response body at [http://haproxy:5984/medic-sentinel/](http://haproxy:5984/medic-sentinel/) reason: Unexpected token \< in JSON at position 0  
[2023-01-09 22:02:54] at /srv/software/medic-api/md5-IaUJW7p4rpaMwbWhKl5C1A==/node\_modules/node-fetch/lib/index.js:272:32  
[2023-01-09 22:02:54] at   
[2023-01-09 22:02:54] at process.\_tickCallback (internal/process/next\_tick.js:188:7)  
[2023-01-09 22:02:54] message: ‘invalid json response body at [http://haproxy:5984/medic-sentinel/](http://haproxy:5984/medic-sentinel/) reason: Unexpected token \< in JSON at position 0’,  
[2023-01-09 22:02:54] type: ‘invalid-json’,  
[2023-01-09 22:02:54] [stack]: ‘FetchError: invalid json response body at [http://haproxy:5984/medic-sentinel/](http://haproxy:5984/medic-sentinel/) reason: Unexpected token \< in JSON at position 0\n at /srv/software/medic-api/md5-IaUJW7p4rpaMwbWhKl5C1A==/node\_modules/node-fetch/lib/index.js:272:32\n at \n at process.\_tickCallback (internal/process/next\_tick.js:188:7)’ }  
Expected a 401 when accessing db without authentication.  
Instead we got a 503  
[2023-01-09 22:02:54] 2023-01-09 22:02:54 ERROR: Fatal error initialising medic-api  
[2023-01-09 22:02:54] 2023-01-09 22:02:54 ERROR: { Error: CouchDB security seems to be misconfigured, see: [cht-core/DEVELOPMENT.md at master · medic/cht-core · GitHub](https://github.com/medic/cht-core/blob/master/DEVELOPMENT.md#enabling-a-secure-couchdb)  
[2023-01-09 22:02:54] at ClientRequest.net.get (/srv/software/medic-api/md5-IaUJW7p4rpaMwbWhKl5C1A==/node\_modules/@medic/server-checks/src/checks.js:63:16)  
[2023-01-09 22:02:54] at Object.onceWrapper (events.js:315:30)  
[2023-01-09 22:02:54] at emitOne (events.js:116:13)  
[2023-01-09 22:02:54] at ClientRequest.emit (events.js:211:7)  
[2023-01-09 22:02:54] at HTTPParser.parserOnIncomingClient [as onIncoming] (\_http\_client.js:543:21)  
[2023-01-09 22:02:54] at HTTPParser.parserOnHeadersComplete (\_http\_common.js:112:17)  
[2023-01-09 22:02:54] at Socket.socketOnData (\_http\_client.js:440:20)  
[2023-01-09 22:02:54] at emitOne (events.js:116:13)  
[2023-01-09 22:02:54] at Socket.emit (events.js:211:7)  
[2023-01-09 22:02:54] at addChunk (\_stream\_readable.js:263:12)  
[2023-01-09 22:02:54] [stack]: ‘Error: CouchDB security seems to be misconfigured, see: [https://github.com/medic/cht-core/blob/master/DEVELOPMENT.md#enabling-a-secure-couchdb\n](https://github.com/medic/cht-core/blob/master/DEVELOPMENT.md#enabling-a-secure-couchdb%5Cn) at ClientRequest.net.get (/srv/software/medic-api/md5-IaUJW7p4rpaMwbWhKl5C1A==/node\_modules/@medic/server-checks/src/checks.js:63:16)\n at Object.onceWrapper (events.js:315:30)\n at emitOne (events.js:116:13)\n at ClientRequest.emit (events.js:211:7)\n at HTTPParser.parserOnIncomingClient [as onIncoming] (\_http\_client.js:543:21)\n at HTTPParser.parserOnHeadersComplete (\_http\_common.js:112:17)\n at Socket.socketOnData (\_http\_client.js:440:20)\n at emitOne (events.js:116:13)\n at Socket.emit (events.js:211:7)\n at addChunk (\_stream\_readable.js:263:12)’,  
[2023-01-09 22:02:54] [message]: ‘CouchDB security seems to be misconfigured, see: [cht-core/DEVELOPMENT.md at master · medic/cht-core · GitHub](https://github.com/medic/cht-core/blob/master/DEVELOPMENT.md#enabling-a-secure-couchdb)’ }  
[2023-01-09 22:02:57] 2023-01-09 22:02:57 INFO: Running server checks…  
[2023-01-09 22:02:57] Node Environment Options: ‘–max\_old\_space\_size=8192’  
[2023-01-09 22:02:57] Node Version: 8.11.4 in production mode  
[2023-01-09 22:02:57] COUCH\_URL [http://haproxy:5984/medic](http://haproxy:5984/medic)  
[2023-01-09 22:02:57] COUCH\_NODE\_NAME [couchdb@127.0.0.1](mailto:couchdb@127.0.0.1)  
[2023-01-09 22:03:00] 2023-01-09 22:03:01 ERROR: Error watching sentinel changes, restarting: { FetchError: invalid json response body at [http://haproxy:5984/medic-sentinel/](http://haproxy:5984/medic-sentinel/) reason: Unexpected token \< in JSON at position 0  
[2023-01-09 22:03:00] at /srv/software/medic-api/md5-IaUJW7p4rpaMwbWhKl5C1A==/node\_modules/node-fetch/lib/index.js:272:32  
[2023-01-09 22:03:01] at   
[2023-01-09 22:03:01] at process.\_tickCallback (internal/process/next\_tick.js:188:7)  
[2023-01-09 22:03:01] message: ‘invalid json response body at [http://haproxy:5984/medic-sentinel/](http://haproxy:5984/medic-sentinel/) reason: Unexpected token \< in JSON at position 0’,  
[2023-01-09 22:03:01] type: ‘invalid-json’,  
[2023-01-09 22:03:01] [stack]: ‘FetchError: invalid json response body at [http://haproxy:5984/medic-sentinel/](http://haproxy:5984/medic-sentinel/) reason: Unexpected token \< in JSON at position 0\n at /srv/software/medic-api/md5-IaUJW7p4rpaMwbWhKl5C1A==/node\_modules/node-fetch/lib/index.js:272:32\n at \n at process.\_tickCallback (internal/process/next\_tick.js:188:7)’ }  
Expected a 401 when accessing db without authentication.  
Instead we got a 503  
[2023-01-09 22:03:01] 2023-01-09 22:03:01 ERROR: Fatal error initialising medic-api  
[2023-01-09 22:03:01] 2023-01-09 22:03:01 ERROR: { Error: CouchDB security seems to be misconfigured, see: [cht-core/DEVELOPMENT.md at master · medic/cht-core · GitHub](https://github.com/medic/cht-core/blob/master/DEVELOPMENT.md#enabling-a-secure-couchdb)  
[2023-01-09 22:03:01] at ClientRequest.net.get (/srv/software/medic-api/md5-IaUJW7p4rpaMwbWhKl5C1A==/node\_modules/@medic/server-checks/src/checks.js:63:16)  
[2023-01-09 22:03:01] at Object.onceWrapper (events.js:315:30)  
[2023-01-09 22:03:01] at emitOne (events.js:116:13)  
[2023-01-09 22:03:01] at ClientRequest.emit (events.js:211:7)  
[2023-01-09 22:03:01] at HTTPParser.parserOnIncomingClient [as onIncoming] (\_http\_client.js:543:21)

I have tried to follow the online troubleshooting sessions to have our app, including [https://forum.communityhealthtoolkit.org/t/error-failed-to-get-a-response/2294/5](https://forum.communityhealthtoolkit.org/t/error-failed-to-get-a-response/2294/5), so far none has worked, looks like something has failed, trying to have everything up this morning, and not lose the data, any ideas?

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_[View the full topic](https://forum.communityhealthtoolkit.org/t/cht-instance-crashing-and-failing-to-sync/2384)._