# CHT Error 404 Not Found **URL:** \ **Category:** Technical Support\ **Tags:** configuration\ **Created:** [June 30, 2024, 2:01pm UTC](https://forum.communityhealthtoolkit.org/t/cht-error-404-not-found/3714 "2024-06-30T14:01:17Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Marcelo\_De\_Guzman](https://communityhealthtoolkit.b-cdn.net/user_avatar/forum.communityhealthtoolkit.org/marcelo_de_guzman/32/1620_2.png) [@Marcelo\_De\_Guzman](https://forum.communityhealthtoolkit.org/u/Marcelo_De_Guzman)\ **Post date:** [June 30, 2024, 2:01pm UTC](https://forum.communityhealthtoolkit.org/t/cht-error-404-not-found/3714/1 "2024-06-30T14:01:18Z")
Hi @binod , I have some problem today, after I submit some tasks and forms that I updated, this is the problem I got. I have issue like the website will return as 404 Not Found, Nginx/1.13.6 this is the medic logs > **[\[2024/06/30 13:09:29\] Info: Horticulturalist has already bootstrapped\[2024/06/...](https://pastebin.com/93pudrtv)** > > Pastebin.com is the number one paste tool since 2002. Pastebin is a website where you can store text online for a set period of time. and this is the haproxy logs > **[haproxy logs - Pastebin.com](https://pastebin.com/7w8gBR8U)** > > Pastebin.com is the number one paste tool since 2002. Pastebin is a website where you can store text online for a set period of time. Thank you very much for helping me. ---
**Author:** ![Marcelo\_De\_Guzman](https://communityhealthtoolkit.b-cdn.net/user_avatar/forum.communityhealthtoolkit.org/marcelo_de_guzman/32/1620_2.png) [@Marcelo\_De\_Guzman](https://forum.communityhealthtoolkit.org/u/Marcelo_De_Guzman)\ **Post date:** [June 30, 2024, 2:05pm UTC](https://forum.communityhealthtoolkit.org/t/cht-error-404-not-found/3714/2 "2024-06-30T14:05:20Z")
And this is the startup logs > **[startup logs - Pastebin.com](https://pastebin.com/Un1j6Mtm)** > > Pastebin.com is the number one paste tool since 2002. Pastebin is a website where you can store text online for a set period of time. ---
**Author:** ![Marcelo\_De\_Guzman](https://communityhealthtoolkit.b-cdn.net/user_avatar/forum.communityhealthtoolkit.org/marcelo_de_guzman/32/1620_2.png) [@Marcelo\_De\_Guzman](https://forum.communityhealthtoolkit.org/u/Marcelo_De_Guzman)\ **Post date:** [June 30, 2024, 2:09pm UTC](https://forum.communityhealthtoolkit.org/t/cht-error-404-not-found/3714/3 "2024-06-30T14:09:31Z")
startup.logs [info] 2023-02-07T08:12:36.274253Z [couchdb@127.0.0.1](mailto:couchdb@127.0.0.1) \<0.9.0\> -------- Application couch\_log started on node ‘couchdb@127.0.0.1’ [info] 2023-02-07T08:12:36.279586Z [couchdb@127.0.0.1](mailto:couchdb@127.0.0.1) \<0.9.0\> -------- Application folsom started on node ‘couchdb@127.0.0.1’ [info] 2023-02-07T08:12:36.326791Z [couchdb@127.0.0.1](mailto:couchdb@127.0.0.1) \<0.9.0\> -------- Application couch\_stats started on node ‘couchdb@127.0.0.1’ [info] 2023-02-07T08:12:36.327090Z [couchdb@127.0.0.1](mailto:couchdb@127.0.0.1) \<0.9.0\> -------- Application khash started on node ‘couchdb@127.0.0.1’ [info] 2023-02-07T08:12:36.335882Z [couchdb@127.0.0.1](mailto:couchdb@127.0.0.1) \<0.9.0\> -------- Application couch\_event started on node ‘couchdb@127.0.0.1’ [info] 2023-02-07T08:12:36.336148Z [couchdb@127.0.0.1](mailto:couchdb@127.0.0.1) \<0.9.0\> -------- Application hyper started on node ‘couchdb@127.0.0.1’ [info] 2023-02-07T08:12:36.343037Z [couchdb@127.0.0.1](mailto:couchdb@127.0.0.1) \<0.9.0\> -------- Application ibrowse started on node ‘couchdb@127.0.0.1’ [info] 2023-02-07T08:12:36.349520Z [couchdb@127.0.0.1](mailto:couchdb@127.0.0.1) \<0.9.0\> -------- Application ioq started on node ‘couchdb@127.0.0.1’ [info] 2023-02-07T08:12:36.349762Z [couchdb@127.0.0.1](mailto:couchdb@127.0.0.1) \<0.9.0\> -------- Application mochiweb started on node ‘couchdb@127.0.0.1’ [info] 2023-02-07T08:12:36.359603Z [couchdb@127.0.0.1](mailto:couchdb@127.0.0.1) \<0.212.0\> -------- Apache CouchDB 2.3.1 is starting. [info] 2023-02-07T08:12:36.359719Z [couchdb@127.0.0.1](mailto:couchdb@127.0.0.1) \<0.213.0\> -------- Starting couch\_sup [notice] 2023-02-07T08:12:36.370799Z [couchdb@127.0.0.1](mailto:couchdb@127.0.0.1) \<0.96.0\> -------- config: [features] pluggable-storage-engines set to true for reason nil [notice] 2023-02-07T08:12:36.408099Z [couchdb@127.0.0.1](mailto:couchdb@127.0.0.1) \<0.96.0\> -------- config: [couchdb] uuid set to 9970889ca313d06cb4195fef1680957d for reason nil [info] 2023-02-07T08:12:36.453572Z [couchdb@127.0.0.1](mailto:couchdb@127.0.0.1) \<0.218.0\> -------- open\_result error {not\_found,no\_db\_file} for \_users [info] 2023-02-07T08:12:36.556059Z [couchdb@127.0.0.1](mailto:couchdb@127.0.0.1) \<0.212.0\> -------- Apache CouchDB has started. Time to relax. [info] 2023-02-07T08:12:36.556237Z [couchdb@127.0.0.1](mailto:couchdb@127.0.0.1) \<0.212.0\> -------- Apache CouchDB has started on [http://0.0.0.0:5987/](http://0.0.0.0:5987/) [info] 2023-02-07T08:12:36.556728Z [couchdb@127.0.0.1](mailto:couchdb@127.0.0.1) \<0.9.0\> -------- Application couch started on node ‘couchdb@127.0.0.1’ [info] 2023-02-07T08:12:36.557125Z [couchdb@127.0.0.1](mailto:couchdb@127.0.0.1) \<0.9.0\> -------- Application ets\_lru started on node ‘couchdb@127.0.0.1’ [notice] 2023-02-07T08:12:36.631425Z [couchdb@127.0.0.1](mailto:couchdb@127.0.0.1) \<0.281.0\> -------- rexi\_server : started servers [notice] 2023-02-07T08:12:36.636189Z [couchdb@127.0.0.1](mailto:couchdb@127.0.0.1) \<0.286.0\> -------- rexi\_buffer : started servers [info] 2023-02-07T08:12:36.636736Z [couchdb@127.0.0.1](mailto:couchdb@127.0.0.1) \<0.9.0\> -------- Application rexi started on node ‘couchdb@127.0.0.1’ [info] 2023-02-07T08:12:36.667549Z [couchdb@127.0.0.1](mailto:couchdb@127.0.0.1) \<0.218.0\> -------- open\_result error {not\_found,no\_db\_file} for \_nodes [warning] 2023-02-07T08:12:36.667622Z [couchdb@127.0.0.1](mailto:couchdb@127.0.0.1) \<0.294.0\> -------- creating missing database: \_nodes [warning] 2023-02-07T08:12:36.723207Z [couchdb@127.0.0.1](mailto:couchdb@127.0.0.1) \<0.308.0\> -------- creating missing database: \_dbs [info] 2023-02-07T08:12:36.723209Z [couchdb@127.0.0.1](mailto:couchdb@127.0.0.1) \<0.218.0\> -------- open\_result error {not\_found,no\_db\_file} for \_dbs [warning] 2023-02-07T08:12:36.723277Z [couchdb@127.0.0.1](mailto:couchdb@127.0.0.1) \<0.309.0\> -------- creating missing database: \_dbs [info] 2023-02-07T08:12:36.737907Z [couchdb@127.0.0.1](mailto:couchdb@127.0.0.1) \<0.9.0\> -------- Application mem3 started on node ‘couchdb@127.0.0.1’ [info] 2023-02-07T08:12:36.737953Z [couchdb@127.0.0.1](mailto:couchdb@127.0.0.1) \<0.9.0\> -------- Application fabric started on node ‘couchdb@127.0.0.1’ [info] 2023-02-07T08:12:36.769468Z [couchdb@127.0.0.1](mailto:couchdb@127.0.0.1) \<0.9.0\> -------- Application chttpd started on node ‘couchdb@127.0.0.1’ [notice] 2023-02-07T08:12:36.796539Z [couchdb@127.0.0.1](mailto:couchdb@127.0.0.1) \<0.347.0\> -------- chttpd\_auth\_cache changes listener died database\_does\_not\_exist at mem3\_shards:load\_shards\_from\_db/6(line:395) ---
**Author:** ![Marcelo\_De\_Guzman](https://communityhealthtoolkit.b-cdn.net/user_avatar/forum.communityhealthtoolkit.org/marcelo_de_guzman/32/1620_2.png) [@Marcelo\_De\_Guzman](https://forum.communityhealthtoolkit.org/u/Marcelo_De_Guzman)\ **Post date:** [June 30, 2024, 2:10pm UTC](https://forum.communityhealthtoolkit.org/t/cht-error-404-not-found/3714/4 "2024-06-30T14:10:07Z")
medic-sentinel logs [info] 2023-02-07T08:12:36.274253Z [couchdb@127.0.0.1](mailto:couchdb@127.0.0.1) \<0.9.0\> -------- Application couch\_log started on node ‘couchdb@127.0.0.1’ [2023-02-07 08:13:36] Node Environment Options: ‘–max\_old\_space\_size=8192’ [2023-02-07 08:13:37] Node Version: 8.11.4 in production mode [2023-02-07 08:13:37] COUCH\_URL [http://medic-sentinel:ec8206d31152eeab@haproxy:5984/medic](http://medic-sentinel:ec8206d31152eeab@haproxy:5984/medic) [2023-02-07 08:13:37] COUCH\_NODE\_NAME [couchdb@127.0.0.1](mailto:couchdb@127.0.0.1) [2023-02-07 08:13:37] CouchDB Version: 2.3.1 [2023-02-07 08:13:37] 2023-02-07 08:13:37 ESC[32mINFOESC[39m: Waiting for API to be ready… [2023-02-07 08:13:47] 2023-02-07 08:13:47 ESC[32mINFOESC[39m: Api is ready: {“ready”:true,“handler”:“medic-api”,“version”:“0.1.0”,“detail”:“All required services are running normally”} [2023-02-07 08:13:48] 2023-02-07 08:13:48 ESC[33mWARNESC[39m: Disabled transition “update\_clinics” [2023-02-07 08:13:48] 2023-02-07 08:13:48 ESC[33mWARNESC[39m: Disabled transition “self\_report” [2023-02-07 08:13:48] 2023-02-07 08:13:48 ESC[33mWARNESC[39m: Disabled transition “registration” [2023-02-07 08:13:48] 2023-02-07 08:13:48 ESC[33mWARNESC[39m: Disabled transition “accept\_patient\_reports” [2023-02-07 08:13:48] 2023-02-07 08:13:48 ESC[33mWARNESC[39m: Disabled transition “accept\_case\_reports” [2023-02-07 08:13:48] 2023-02-07 08:13:48 ESC[33mWARNESC[39m: Disabled transition “generate\_shortcode\_on\_contacts” [2023-02-07 08:13:48] 2023-02-07 08:13:48 ESC[32mINFOESC[39m: Loading transition “generate\_patient\_id\_on\_people” [2023-02-07 08:13:48] 2023-02-07 08:13:48 ESC[33mWARNESC[39m: “generate\_patient\_id\_on\_people” transition is deprecated. Please use “generate\_shortcode\_on\_contacts” transition instead. [2023-02-07 08:13:48] 2023-02-07 08:13:48 ESC[33mWARNESC[39m: Disabled transition “default\_responses” [2023-02-07 08:13:48] 2023-02-07 08:13:48 ESC[33mWARNESC[39m: Disabled transition “update\_sent\_by” [2023-02-07 08:13:48] 2023-02-07 08:13:48 ESC[33mWARNESC[39m: Disabled transition “update\_sent\_forms” [2023-02-07 08:13:48] 2023-02-07 08:13:48 ESC[32mINFOESC[39m: Loading transition “death\_reporting” [2023-02-07 08:13:48] 2023-02-07 08:13:48 ESC[33mWARNESC[39m: Disabled transition “conditional\_alerts” [2023-02-07 08:13:48] 2023-02-07 08:13:48 ESC[33mWARNESC[39m: Disabled transition “multi\_report\_alerts” [2023-02-07 08:13:48] 2023-02-07 08:13:48 ESC[33mWARNESC[39m: Disabled transition “update\_notifications” [2023-02-07 08:13:48] 2023-02-07 08:13:48 ESC[33mWARNESC[39m: Disabled transition “update\_scheduled\_reports” [2023-02-07 08:13:48] 2023-02-07 08:13:48 ESC[33mWARNESC[39m: Disabled transition “resolve\_pending” [2023-02-07 08:13:48] 2023-02-07 08:13:48 ESC[33mWARNESC[39m: Disabled transition “muting” [2023-02-07 08:13:48] 2023-02-07 08:13:48 ESC[33mWARNESC[39m: Disabled transition “mark\_for\_outbound” [2023-02-07 08:13:48] 2023-02-07 08:13:48 ESC[32mINFOESC[39m: transitions: processing enabled [2023-02-07 08:13:48] 2023-02-07 08:13:48 ESC[32mINFOESC[39m: startup complete. [2023-02-07 08:13:48] 2023-02-07 08:13:48 ESC[32mINFOESC[39m: checking schedule again in 4 minutes [2023-02-07 08:13:49] 2023-02-07 08:13:49 ESC[32mINFOESC[39m: saving tombstone for horti-upgrade [2023-02-07 08:18:00] 2023-02-07 08:18:00 ESC[32mINFOESC[39m: checking schedule again in 5 minutes ---
**Author:** ![binod](https://communityhealthtoolkit.b-cdn.net/user_avatar/forum.communityhealthtoolkit.org/binod/32/60_2.png) [@binod](https://forum.communityhealthtoolkit.org/u/binod)\ **Post date:** [June 30, 2024, 3:59pm UTC](https://forum.communityhealthtoolkit.org/t/cht-error-404-not-found/3714/5 "2024-06-30T15:59:32Z")
From the startup logs you have provided, these error messages can be relevant: ```auto nginx: [emerg] SSL_CTX_use_PrivateKey_file("/srv/settings/medic-core/nginx/private/custom.key") failed (SSL: error:02001002:system library:fopen:No such file or directory:fopen('/srv/settings/medic-core/nginx/private/custom.key','r') error:20074002:BIO routines:FILE_CTRL:system lib error:140B0002:SSL routines:SSL_CTX_use_PrivateKey_file:system lib) nginx: [emerg] host not found in upstream "haproxy:5984" in /srv/software/medic-core/v2.1.1/x64/etc/nginx/nginx.conf:20 ``` Have you looked at the certificates? Also the couchdb seems to be failing. @yuv would you be able to look into this tomorrow? ---
**Author:** ![yuv](https://communityhealthtoolkit.b-cdn.net/user_avatar/forum.communityhealthtoolkit.org/yuv/32/320_2.png) [@yuv](https://forum.communityhealthtoolkit.org/u/yuv)\ **Post date:** [June 30, 2024, 4:16pm UTC](https://forum.communityhealthtoolkit.org/t/cht-error-404-not-found/3714/6 "2024-06-30T16:16:26Z")
Hi @Marcelo_De_Guzman , I took a look at the logs you provided and the log doesn’t appear to be recent one which makes it difficult to see what’s happening across these services. I could only see logs up to February 21 on the pastebin link you provided. Also, the log you’ve pasted is from 2023-02-07 which is more than a year old. Can you please provide the latest log. If possible from the time when you started to see the logs for the first time. If that’s way too past in the future, please provide most recent logs for these services. ---
**Author:** ![Marcelo\_De\_Guzman](https://communityhealthtoolkit.b-cdn.net/user_avatar/forum.communityhealthtoolkit.org/marcelo_de_guzman/32/1620_2.png) [@Marcelo\_De\_Guzman](https://forum.communityhealthtoolkit.org/u/Marcelo_De_Guzman)\ **Post date:** [June 30, 2024, 11:46pm UTC](https://forum.communityhealthtoolkit.org/t/cht-error-404-not-found/3714/7 "2024-06-30T23:46:57Z")
Hi @yuv , This is the last record on medic-sentinel log. [2024-06-30 23:19:30] 2024-06-30 23:19:30 INFO: Waiting for API to be ready… [2024-06-30 23:19:40] 2024-06-30 23:19:40 INFO: Waiting for API to be ready… [2024-06-30 23:19:50] 2024-06-30 23:19:50 INFO: Waiting for API to be ready… [2024-06-30 23:20:00] 2024-06-30 23:20:00 INFO: Waiting for API to be ready… [2024-06-30 23:20:10] 2024-06-30 23:20:10 INFO: Waiting for API to be ready… [2024-06-30 23:20:20] 2024-06-30 23:20:20 INFO: Waiting for API to be ready… [2024-06-30 23:20:30] 2024-06-30 23:20:30 INFO: Waiting for API to be ready… [2024-06-30 23:20:40] 2024-06-30 23:20:40 INFO: Waiting for API to be ready… [2024-06-30 23:20:50] 2024-06-30 23:20:50 INFO: Waiting for API to be ready… [2024-06-30 23:21:00] 2024-06-30 23:21:00 INFO: Waiting for API to be ready… [2024-06-30 23:21:10] 2024-06-30 23:21:10 INFO: Waiting for API to be ready… [2024-06-30 23:21:20] 2024-06-30 23:21:20 INFO: Waiting for API to be ready… [2024-06-30 23:21:30] 2024-06-30 23:21:30 INFO: Waiting for API to be ready… [2024-06-30 23:21:40] 2024-06-30 23:21:40 INFO: Waiting for API to be ready… [2024-06-30 23:21:50] 2024-06-30 23:21:50 INFO: Waiting for API to be ready… [2024-06-30 23:22:00] 2024-06-30 23:22:00 INFO: Waiting for API to be ready… [2024-06-30 23:22:10] 2024-06-30 23:22:10 INFO: Waiting for API to be ready… [2024-06-30 23:22:20] 2024-06-30 23:22:20 INFO: Waiting for API to be ready… [2024-06-30 23:22:30] 2024-06-30 23:22:30 INFO: Waiting for API to be ready… [2024-06-30 23:22:40] 2024-06-30 23:22:40 INFO: Waiting for API to be ready… [2024-06-30 23:22:50] 2024-06-30 23:22:50 INFO: Waiting for API to be ready… [2024-06-30 23:23:00] 2024-06-30 23:23:00 INFO: Waiting for API to be ready… [2024-06-30 23:23:10] 2024-06-30 23:23:10 INFO: Waiting for API to be ready… [2024-06-30 23:23:20] 2024-06-30 23:23:20 INFO: Waiting for API to be ready… [2024-06-30 23:23:30] 2024-06-30 23:23:30 INFO: Waiting for API to be ready… [2024-06-30 23:23:40] 2024-06-30 23:23:40 INFO: Waiting for API to be ready… [2024-06-30 23:23:50] 2024-06-30 23:23:50 INFO: Waiting for API to be ready… [2024-06-30 23:24:00] 2024-06-30 23:24:00 INFO: Waiting for API to be ready… [2024-06-30 23:24:10] 2024-06-30 23:24:10 INFO: Waiting for API to be ready… [2024-06-30 23:24:20] 2024-06-30 23:24:20 INFO: Waiting for API to be ready… [2024-06-30 23:24:30] 2024-06-30 23:24:30 INFO: Waiting for API to be ready… [2024-06-30 23:24:40] 2024-06-30 23:24:40 INFO: Waiting for API to be ready… [2024-06-30 23:24:51] 2024-06-30 23:24:51 INFO: Waiting for API to be ready… [2024-06-30 23:25:01] 2024-06-30 23:25:01 INFO: Waiting for API to be ready… [2024-06-30 23:25:11] 2024-06-30 23:25:11 INFO: Waiting for API to be ready… [2024-06-30 23:25:21] 2024-06-30 23:25:21 INFO: Waiting for API to be ready… [2024-06-30 23:25:31] 2024-06-30 23:25:31 INFO: Waiting for API to be ready… [2024-06-30 23:25:41] 2024-06-30 23:25:41 INFO: Waiting for API to be ready… [2024-06-30 23:25:51] 2024-06-30 23:25:51 INFO: Waiting for API to be ready… [2024-06-30 23:26:01] 2024-06-30 23:26:01 INFO: Waiting for API to be ready… [2024-06-30 23:26:11] 2024-06-30 23:26:11 INFO: Waiting for API to be ready… [2024-06-30 23:26:21] 2024-06-30 23:26:21 INFO: Waiting for API to be ready… [2024-06-30 23:26:31] 2024-06-30 23:26:31 INFO: Waiting for API to be ready… [2024-06-30 23:26:41] 2024-06-30 23:26:41 INFO: Waiting for API to be ready… [2024-06-30 23:26:51] 2024-06-30 23:26:51 INFO: Waiting for API to be ready… [2024-06-30 23:27:01] 2024-06-30 23:27:01 INFO: Waiting for API to be ready… [2024-06-30 23:27:11] 2024-06-30 23:27:11 INFO: Waiting for API to be ready… [2024-06-30 23:27:21] 2024-06-30 23:27:21 INFO: Waiting for API to be ready… [2024-06-30 23:27:31] 2024-06-30 23:27:31 INFO: Waiting for API to be ready… [2024-06-30 23:27:41] 2024-06-30 23:27:41 INFO: Waiting for API to be ready… [2024-06-30 23:27:51] 2024-06-30 23:27:51 INFO: Waiting for API to be ready… [2024-06-30 23:28:01] 2024-06-30 23:28:01 INFO: Waiting for API to be ready… [2024-06-30 23:28:11] 2024-06-30 23:28:11 INFO: Waiting for API to be ready… [2024-06-30 23:28:21] 2024-06-30 23:28:21 INFO: Waiting for API to be ready… [2024-06-30 23:28:31] 2024-06-30 23:28:31 INFO: Waiting for API to be ready… [2024-06-30 23:28:41] 2024-06-30 23:28:41 INFO: Waiting for API to be ready… [2024-06-30 23:28:51] 2024-06-30 23:28:51 INFO: Waiting for API to be ready… [2024-06-30 23:29:01] 2024-06-30 23:29:01 INFO: Waiting for API to be ready… [2024-06-30 23:29:11] 2024-06-30 23:29:11 INFO: Waiting for API to be ready… [2024-06-30 23:29:21] 2024-06-30 23:29:21 INFO: Waiting for API to be ready… [2024-06-30 23:29:31] 2024-06-30 23:29:31 INFO: Waiting for API to be ready… [2024-06-30 23:29:41] 2024-06-30 23:29:41 INFO: Waiting for API to be ready… [2024-06-30 23:29:51] 2024-06-30 23:29:51 INFO: Waiting for API to be ready… [2024-06-30 23:30:01] 2024-06-30 23:30:01 INFO: Waiting for API to be ready… [2024-06-30 23:30:11] 2024-06-30 23:30:11 INFO: Waiting for API to be ready… [2024-06-30 23:30:21] 2024-06-30 23:30:21 INFO: Waiting for API to be ready… [2024-06-30 23:30:31] 2024-06-30 23:30:31 INFO: Waiting for API to be ready… [2024-06-30 23:30:41] 2024-06-30 23:30:41 INFO: Waiting for API to be ready… [2024-06-30 23:30:51] 2024-06-30 23:30:51 INFO: Waiting for API to be ready… [2024-06-30 23:31:01] 2024-06-30 23:31:01 INFO: Waiting for API to be ready… [2024-06-30 23:31:11] 2024-06-30 23:31:11 INFO: Waiting for API to be ready… [2024-06-30 23:31:21] 2024-06-30 23:31:21 INFO: Waiting for API to be ready… [2024-06-30 23:31:31] 2024-06-30 23:31:31 INFO: Waiting for API to be ready… [2024-06-30 23:31:41] 2024-06-30 23:31:41 INFO: Waiting for API to be ready… [2024-06-30 23:31:51] 2024-06-30 23:31:51 INFO: Waiting for API to be ready… [2024-06-30 23:32:01] 2024-06-30 23:32:01 INFO: Waiting for API to be ready… [2024-06-30 23:32:11] 2024-06-30 23:32:11 INFO: Waiting for API to be ready… [2024-06-30 23:32:21] 2024-06-30 23:32:21 INFO: Waiting for API to be ready… 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[2024-06-30 23:43:22] 2024-06-30 23:43:22 INFO: Waiting for API to be ready… [2024-06-30 23:43:32] 2024-06-30 23:43:32 INFO: Waiting for API to be ready… [2024-06-30 23:43:42] 2024-06-30 23:43:42 INFO: Waiting for API to be ready… [2024-06-30 23:43:52] 2024-06-30 23:43:52 INFO: Waiting for API to be ready… [2024-06-30 23:44:02] 2024-06-30 23:44:02 INFO: Waiting for API to be ready… [2024-06-30 23:44:12] 2024-06-30 23:44:12 INFO: Waiting for API to be ready… ---
**Author:** ![Marcelo\_De\_Guzman](https://communityhealthtoolkit.b-cdn.net/user_avatar/forum.communityhealthtoolkit.org/marcelo_de_guzman/32/1620_2.png) [@Marcelo\_De\_Guzman](https://forum.communityhealthtoolkit.org/u/Marcelo_De_Guzman)\ **Post date:** [July 1, 2024, 12:34am UTC](https://forum.communityhealthtoolkit.org/t/cht-error-404-not-found/3714/8 "2024-07-01T00:34:54Z")
Hi @yuv and @binod , I tried just to restart it and it works, What is just happened? I used this command : `sudo systemctl restart docker` ---
**Author:** ![yuv](https://communityhealthtoolkit.b-cdn.net/user_avatar/forum.communityhealthtoolkit.org/yuv/32/320_2.png) [@yuv](https://forum.communityhealthtoolkit.org/u/yuv)\ **Post date:** [July 1, 2024, 1:42am UTC](https://forum.communityhealthtoolkit.org/t/cht-error-404-not-found/3714/9 "2024-07-01T01:42:22Z")
Hi @Marcelo_De_Guzman , glad to know it worked after restart. In order to what had happened, we should also look at API log since it appears that Sentinel was waiting for API to be ready. If you have this issue next time, please attach latest Sentinel and API logs and we can debug from there. ---
**Author:** ![Marcelo\_De\_Guzman](https://communityhealthtoolkit.b-cdn.net/user_avatar/forum.communityhealthtoolkit.org/marcelo_de_guzman/32/1620_2.png) [@Marcelo\_De\_Guzman](https://forum.communityhealthtoolkit.org/u/Marcelo_De_Guzman)\ **Post date:** [July 1, 2024, 1:46am UTC](https://forum.communityhealthtoolkit.org/t/cht-error-404-not-found/3714/10 "2024-07-01T01:46:39Z")
Hi @yuv , I have another issue with this CHT Error 404 not found, this time it has error. [stack]: ‘Error: CouchDB security seems to be misconfigured, see: [cht-core/DEVELOPMENT.md at master · medic/cht-core · GitHub](https://github.com/medic/cht-core/blob/master/DEVELOPMENT.md#enabling-a-secure-couchdb%5Cn) at ClientRequest.net.get (/srv/software/medic-api/md5-cdTbX9bB8ZfHZmsqbv4Zw==/node\_modules/@medic/server-checks/src/checks.js:63:16)\n at Object.onceWrapper (events.js:315:30)\n at emitOne (events.js:116:13)\n at ClientRequest.emit (events.js:211:7)\n at HTTPParser.parserOnIncomingClient [as onIncoming] (\_http\_client.js:543:21)\n at HTTPParser.parserOnHeadersComplete (\_http\_common.js:112:17)\n at Socket.socketOnData (\_http\_client.js:440:20)\n at emitOne (events.js:116:13)\n at Socket.emit (events.js:211:7)\n at addChunk (\_stream\_readable.js:263:12)’, [2024-05-21 14:56:48] [message]: ‘CouchDB security seems to be misconfigured, see: [cht-core/DEVELOPMENT.md at master · medic/cht-core · GitHub](https://github.com/medic/cht-core/blob/master/DEVELOPMENT.md#enabling-a-secure-couchdb)’ } [2024-05-21 14:56:51] 2024-05-21 14:56:51 INFO: Running server checks… How to fix this one? This one is our staging medic, we are testing the changes here first before pushing to production. ---
**Author:** ![yuv](https://communityhealthtoolkit.b-cdn.net/user_avatar/forum.communityhealthtoolkit.org/yuv/32/320_2.png) [@yuv](https://forum.communityhealthtoolkit.org/u/yuv)\ **Post date:** [July 1, 2024, 5:53am UTC](https://forum.communityhealthtoolkit.org/t/cht-error-404-not-found/3714/11 "2024-07-01T05:53:04Z")
Hi @Marcelo_De_Guzman , Can you explain which CHT version are you using? Was it a fresh installation of CHT or upgrade from previous version? How did you install CHT on this environment? Using docker helper or using a standalone Couchdb setup? For me it looks like, you’ve standalone or custom couchdb instance running. Can you try applying [this setting](https://github.com/medic/cht-core/blob/master/couchdb/10-docker-default.ini#L22C1-L31C26) on your couchdb installation if your couchdb was standalone installation? ---
**Author:** ![Marcelo\_De\_Guzman](https://communityhealthtoolkit.b-cdn.net/user_avatar/forum.communityhealthtoolkit.org/marcelo_de_guzman/32/1620_2.png) [@Marcelo\_De\_Guzman](https://forum.communityhealthtoolkit.org/u/Marcelo_De_Guzman)\ **Post date:** [July 1, 2024, 7:16am UTC](https://forum.communityhealthtoolkit.org/t/cht-error-404-not-found/3714/12 "2024-07-01T07:16:45Z")
it was not a fresh installation, it was just another CHT, we are using that one as staging site. We are developing forms, and then on this site ([test-flourish.caremin.com](http://test-flourish.caremin.com)), we tested it out and having approval. Once approved and the forms are working fine, we are gonna push it to production. Sure, will that that setting. Is that the whole .ini file or line 21 to 32 only? ---
**Author:** ![yuv](https://communityhealthtoolkit.b-cdn.net/user_avatar/forum.communityhealthtoolkit.org/yuv/32/320_2.png) [@yuv](https://forum.communityhealthtoolkit.org/u/yuv)\ **Post date:** [July 1, 2024, 7:24am UTC](https://forum.communityhealthtoolkit.org/t/cht-error-404-not-found/3714/13 "2024-07-01T07:24:05Z")
For now, Line 21 to 32 and restart couchdb or all services. ---
**Author:** ![yuv](https://communityhealthtoolkit.b-cdn.net/user_avatar/forum.communityhealthtoolkit.org/yuv/32/320_2.png) [@yuv](https://forum.communityhealthtoolkit.org/u/yuv)\ **Post date:** [July 5, 2024, 8:44am UTC](https://forum.communityhealthtoolkit.org/t/cht-error-404-not-found/3714/14 "2024-07-05T08:44:34Z")
Hi @Marcelo_De_Guzman , checking on if this problem has been fixed after we identified that the server was low on space and we added more space to the server. ---
**Author:** ![Marcelo\_De\_Guzman](https://communityhealthtoolkit.b-cdn.net/user_avatar/forum.communityhealthtoolkit.org/marcelo_de_guzman/32/1620_2.png) [@Marcelo\_De\_Guzman](https://forum.communityhealthtoolkit.org/u/Marcelo_De_Guzman)\ **Post date:** [July 8, 2024, 2:33am UTC](https://forum.communityhealthtoolkit.org/t/cht-error-404-not-found/3714/15 "2024-07-08T02:33:32Z")
Hi @yuv, Unfortunately after we increased the space, it was still error like 404. I have a question. This is only a staging or test instance, Can I somehow re-install the medic here? and then push all my updates from the production? ---
**Author:** ![yuv](https://communityhealthtoolkit.b-cdn.net/user_avatar/forum.communityhealthtoolkit.org/yuv/32/320_2.png) [@yuv](https://forum.communityhealthtoolkit.org/u/yuv)\ **Post date:** [July 9, 2024, 5:15am UTC](https://forum.communityhealthtoolkit.org/t/cht-error-404-not-found/3714/16 "2024-07-09T05:15:44Z")
Hi @Marcelo_De_Guzman , yes, please try installing the clean instance of CHT (same version as your production one). If your production is on 3.x, [this guide](https://docs.communityhealthtoolkit.org/hosting/3.x/) can be helpful. For 4.x, you can follow [from here](https://docs.communityhealthtoolkit.org/hosting/4.x/). ---
**Author:** ![Marcelo\_De\_Guzman](https://communityhealthtoolkit.b-cdn.net/user_avatar/forum.communityhealthtoolkit.org/marcelo_de_guzman/32/1620_2.png) [@Marcelo\_De\_Guzman](https://forum.communityhealthtoolkit.org/u/Marcelo_De_Guzman)\ **Post date:** [July 11, 2024, 5:14am UTC](https://forum.communityhealthtoolkit.org/t/cht-error-404-not-found/3714/17 "2024-07-11T05:14:10Z")
Hi @yuv, @binod Right now, I have most of the requirements on AWS that is stored. What is the simplest process to re-do it, it is remove the medic-os and haproxy and re-install again, then push the forms that is working right now on the production? Do you think this will work? and gave me less time to install it again? Thanks. ---
**Author:** ![binod](https://communityhealthtoolkit.b-cdn.net/user_avatar/forum.communityhealthtoolkit.org/binod/32/60_2.png) [@binod](https://forum.communityhealthtoolkit.org/u/binod)\ **Post date:** [July 11, 2024, 6:15pm UTC](https://forum.communityhealthtoolkit.org/t/cht-error-404-not-found/3714/18 "2024-07-11T18:15:22Z")
> remove the medic-os and haproxy and re-install again Yes, the self-hosting documentation for 3.x includes steps for cleanup as well: > **[Self Hosting in CHT 3.x](https://docs.communityhealthtoolkit.org/hosting/3.x/self-hosting/#clean-up-and-re-install)** > > Hosting the CHT on self run infrastructure ---
**Author:** ![Marcelo\_De\_Guzman](https://communityhealthtoolkit.b-cdn.net/user_avatar/forum.communityhealthtoolkit.org/marcelo_de_guzman/32/1620_2.png) [@Marcelo\_De\_Guzman](https://forum.communityhealthtoolkit.org/u/Marcelo_De_Guzman)\ **Post date:** [July 12, 2024, 12:37am UTC](https://forum.communityhealthtoolkit.org/t/cht-error-404-not-found/3714/19 "2024-07-12T00:37:17Z")
@binod I already remove the medic-os and haproxy, and follow the instruction. And now, this is the problem ![image](https://communityhealthtoolkit.b-cdn.net/uploads/default/original/2X/d/d59a1858b0ff076524c74f5e033f4f7636d3af99.png) ---
**Author:** ![yuv](https://communityhealthtoolkit.b-cdn.net/user_avatar/forum.communityhealthtoolkit.org/yuv/32/320_2.png) [@yuv](https://forum.communityhealthtoolkit.org/u/yuv)\ **Post date:** [July 12, 2024, 3:10am UTC](https://forum.communityhealthtoolkit.org/t/cht-error-404-not-found/3714/20 "2024-07-12T03:10:41Z")
@Marcelo_De_Guzman and I connected and we installed 3.9 using [this](https://docs.communityhealthtoolkit.org/hosting/3.x/self-hosting/) instruction. We had to run `docker network prune -f` as well to remove the old network.