# Technical Support **URL:** https://forum.communityhealthtoolkit.org/c/support/18.md?page=1 [Latest](https://forum.communityhealthtoolkit.org/latest.md) · [Categories](https://forum.communityhealthtoolkit.org/categories.md) · [Tags](https://forum.communityhealthtoolkit.org/tags.md) **Page:** 2 --- ## [Best Practice for Backing Up and Restoring a CHT Production Instance to New Hardware](https://forum.communityhealthtoolkit.org/t/best-practice-for-backing-up-and-restoring-a-cht-production-instance-to-new-hardware/5403)
**Author:** [@Sanjit\_Kumar\_Makaju](https://forum.communityhealthtoolkit.org/u/Sanjit_Kumar_Makaju)\ **Replies:** 4\ **Last updated:** [October 29, 2025, 9:24am UTC](https://forum.communityhealthtoolkit.org/t/best-practice-for-backing-up-and-restoring-a-cht-production-instance-to-new-hardware/5403 "2025-10-29T09:24:11Z")
I’m currently running a CHT production instance using Docker in single node . I am currently running cht 4.5. I want to backup everything .Delete the server. Run the same configuration , data , users in next server when… --- ## [CPU impacts of users with \>10k documents & how to fix them](https://forum.communityhealthtoolkit.org/t/cpu-impacts-of-users-with-10k-documents-how-to-fix-them/5413)
**Author:** [@mrjones](https://forum.communityhealthtoolkit.org/u/mrjones)\ **Replies:** 0\ **Last updated:** [October 22, 2025, 7:21pm UTC](https://forum.communityhealthtoolkit.org/t/cpu-impacts-of-users-with-10k-documents-how-to-fix-them/5413 "2025-10-22T19:21:06Z")
Recently I was part of team trying to figure out why users were having issues synchronizing their devices to the CHT server. CHWs would complain of long sync times, some times waiting days to download their documents or… --- ## [Replication Depth Tool](https://forum.communityhealthtoolkit.org/t/replication-depth-tool/5368)
**Author:** [@rmayore](https://forum.communityhealthtoolkit.org/u/rmayore)\ **Replies:** 15\ **Last updated:** [October 17, 2025, 10:03pm UTC](https://forum.communityhealthtoolkit.org/t/replication-depth-tool/5368 "2025-10-17T22:03:38Z")
Due to a huge problem in KE of the number of docs users are downloading, there is need to understand the composition of the number of docs a user downloads during login. Therefore I’ve been tasked with creating a script … --- ## [CHT Targets: Function in date property](https://forum.communityhealthtoolkit.org/t/cht-targets-function-in-date-property/5402)
**Author:** [@binod](https://forum.communityhealthtoolkit.org/u/binod)\ **Replies:** 3\ **Last updated:** [October 15, 2025, 6:12am UTC](https://forum.communityhealthtoolkit.org/t/cht-targets-function-in-date-property/5402 "2025-10-15T06:12:42Z")
I’m building in-app analytics (targets) in CHT. I noticed that the date property in a target configuration supports a function (in addition to now and reported). “A function can be used to indicate when the document … --- ## [High load, slow response when changing password for user with a lot of documents](https://forum.communityhealthtoolkit.org/t/high-load-slow-response-when-changing-password-for-user-with-a-lot-of-documents/5407)
**Author:** [@mrjones](https://forum.communityhealthtoolkit.org/u/mrjones)\ **Replies:** 7\ **Last updated:** [October 15, 2025, 5:35am UTC](https://forum.communityhealthtoolkit.org/t/high-load-slow-response-when-changing-password-for-user-with-a-lot-of-documents/5407 "2025-10-15T05:35:29Z")
Hi there! I have a clone of a production instance that I was doing some testing on. When I went into the admin GUI to change the password for a user who I suspect has a high document, it took a very long time. SSHing … --- ## [Rules engine throws an error cannot load tasks, performance, contacts](https://forum.communityhealthtoolkit.org/t/rules-engine-throws-an-error-cannot-load-tasks-performance-contacts/5404)
**Author:** [@Ben\_Kiarie](https://forum.communityhealthtoolkit.org/u/Ben_Kiarie)\ **Replies:** 3\ **Last updated:** [October 14, 2025, 11:18am UTC](https://forum.communityhealthtoolkit.org/t/rules-engine-throws-an-error-cannot-load-tasks-performance-contacts/5404 "2025-10-14T11:18:52Z")
Hey y’all I am experiencing an odd error I can view Messages and Reports tab. However, I cannot view Tasks, Contacts and Performance. When I click on Tasks and Performance I see this error When I visit Contacts I s… --- ## [Number of children for a place](https://forum.communityhealthtoolkit.org/t/number-of-children-for-a-place/5394)
**Author:** [@billwambua](https://forum.communityhealthtoolkit.org/u/billwambua)\ **Replies:** 2\ **Last updated:** [October 7, 2025, 10:08am UTC](https://forum.communityhealthtoolkit.org/t/number-of-children-for-a-place/5394 "2025-10-07T10:08:00Z")
How to detect number of children for a place? I would basically like to get the number of Household Members and number of pregnant Household members when filling an app form called ‘HH-Form-X’. HH-Form-X is opened at th… --- ## [Discrepencies over time in Watchdog Replication Apdex](https://forum.communityhealthtoolkit.org/t/discrepencies-over-time-in-watchdog-replication-apdex/5244)
**Author:** [@mrjones](https://forum.communityhealthtoolkit.org/u/mrjones)\ **Replies:** 5\ **Last updated:** [September 26, 2025, 4:33am UTC](https://forum.communityhealthtoolkit.org/t/discrepencies-over-time-in-watchdog-replication-apdex/5244 "2025-09-26T04:33:45Z")
Hi all! I’m confused how Watchdog’s Replication Apdex works over time. For example, when I look at a large instance over the past 10 days I see days of an Apdex of about 55 for 6 of the 10 days on the left (2025-07-24 … --- ## [Understanding timestamps in medic-logs connected-user and replication-count](https://forum.communityhealthtoolkit.org/t/understanding-timestamps-in-medic-logs-connected-user-and-replication-count/5383)
**Author:** [@kenn](https://forum.communityhealthtoolkit.org/u/kenn)\ **Replies:** 3\ **Last updated:** [September 25, 2025, 6:23am UTC](https://forum.communityhealthtoolkit.org/t/understanding-timestamps-in-medic-logs-connected-user-and-replication-count/5383 "2025-09-25T06:23:48Z")
Hello! I’m looking at the replication behavior for some CHT users. I’m looking at these two endpoints: {“\_id”: “replication-count-userX”,“\_rev”: “2-b1fdea4986bbfdf885927f250d16febc”,“user”: “userX”,“date”: 1755695714630… --- ## [Existing SuperSet dashboards to build upon](https://forum.communityhealthtoolkit.org/t/existing-superset-dashboards-to-build-upon/5318)
**Author:** [@Beth](https://forum.communityhealthtoolkit.org/u/Beth)\ **Replies:** 2\ **Last updated:** [September 3, 2025, 9:52am UTC](https://forum.communityhealthtoolkit.org/t/existing-superset-dashboards-to-build-upon/5318 "2025-09-03T09:52:15Z")
Hey all, our team is picking this \[older thread\] back up to support MOH. Has anyone built a SuperSet dashboard that we could build upon? We’ve really appreciated the CHT Watchdog in Grafana, and hoping for something simi… --- ## [How to reset the sentinel sequence ID to skip processing a large backlog?](https://forum.communityhealthtoolkit.org/t/how-to-reset-the-sentinel-sequence-id-to-skip-processing-a-large-backlog/5247)
**Author:** [@mrjones](https://forum.communityhealthtoolkit.org/u/mrjones)\ **Replies:** 6\ **Last updated:** [August 30, 2025, 12:23am UTC](https://forum.communityhealthtoolkit.org/t/how-to-reset-the-sentinel-sequence-id-to-skip-processing-a-large-backlog/5247 "2025-08-30T00:23:19Z")
I have a large CHT instance with a sentinel backlog of \>60million. Since it will never catch up, and it’s not processing daily, current requests, I would like to reset the sentinel sequence ID (mentioned here). How do … --- ## [Visualizing CHT data using Superset, couch2pg and Postgres](https://forum.communityhealthtoolkit.org/t/visualizing-cht-data-using-superset-couch2pg-and-postgres/1783)
**Author:** [@cliff](https://forum.communityhealthtoolkit.org/u/cliff)\ **Replies:** 9\ **Last updated:** [May 11, 2022, 6:41pm UTC](https://forum.communityhealthtoolkit.org/t/visualizing-cht-data-using-superset-couch2pg-and-postgres/1783 "2022-05-11T18:41:41Z")
Hello community We have been able to use cht-couch2pg docker-compose file to replicate remote CHT data to postgres and connected superset postgres though the data was exported from couchdb as a json file and imported in… --- ## [Whatsapp Integration](https://forum.communityhealthtoolkit.org/t/whatsapp-integration/5311)
**Author:** [@Beth](https://forum.communityhealthtoolkit.org/u/Beth)\ **Replies:** 4\ **Last updated:** [August 28, 2025, 5:46pm UTC](https://forum.communityhealthtoolkit.org/t/whatsapp-integration/5311 "2025-08-28T17:46:44Z")
Hey Medic Team, Per the MOH request, we are exploring WhatsApp integration to compliment the SMS-based 2wT. Do you have any guidance or examples of other sites who have integrated WhatsApp? Thank you very much! --- ## [Performance and Resource challenge](https://forum.communityhealthtoolkit.org/t/performance-and-resource-challenge/5249)
**Author:** [@femi\_oni](https://forum.communityhealthtoolkit.org/u/femi_oni)\ **Replies:** 9\ **Last updated:** [August 27, 2025, 9:20pm UTC](https://forum.communityhealthtoolkit.org/t/performance-and-resource-challenge/5249 "2025-08-27T21:20:25Z")
We need help figuring out how to improve performance on our app. Below is the server spec: 2 Premium Intel CPUs 4 GB RAM 35 GB Storage App version 4.15.0 all hosted on DigitalOcean (Docker) As seen in the images b… --- ## [Clarification on cht --url=https://\:\@172-20-252-111.local-ip.medicmobile.org:10443/ -- Command and Its Impact](https://forum.communityhealthtoolkit.org/t/clarification-on-cht-url-https-username-password-172-20-252-111-local-ip-medicmobile-org-10443-command-and-its-impact/5257)
**Author:** [@Kenyuri](https://forum.communityhealthtoolkit.org/u/Kenyuri)\ **Replies:** 2\ **Last updated:** [August 12, 2025, 6:32pm UTC](https://forum.communityhealthtoolkit.org/t/clarification-on-cht-url-https-username-password-172-20-252-111-local-ip-medicmobile-org-10443-command-and-its-impact/5257 "2025-08-12T18:32:44Z")
Hello CHT community, I recently ran the following command from my local cht-project directory: cht --url=https://\:\@172-20-252-111.local-ip.medicmobile.org:10443/ -- I didn’t specify any additional … --- ## [Help Needed for local setup of the project using docker ](https://forum.communityhealthtoolkit.org/t/help-needed-for-local-setup-of-the-project-using-docker/4900)
**Author:** [@Shubhank](https://forum.communityhealthtoolkit.org/u/Shubhank)\ **Replies:** 18\ **Last updated:** [August 12, 2025, 6:05am UTC](https://forum.communityhealthtoolkit.org/t/help-needed-for-local-setup-of-the-project-using-docker/4900 "2025-08-12T06:05:09Z")
Hello everyone I am trying to locally setup the project in windows WSL +docker i have now set up the cht-layout project (dev container) (ig this this a temple of a real application) . After that what i understood from… --- ## [Conditional card using child area reports](https://forum.communityhealthtoolkit.org/t/conditional-card-using-child-area-reports/5243)
**Author:** [@bernard](https://forum.communityhealthtoolkit.org/u/bernard)\ **Replies:** 3\ **Last updated:** [August 5, 2025, 8:37pm UTC](https://forum.communityhealthtoolkit.org/t/conditional-card-using-child-area-reports/5243 "2025-08-05T20:37:58Z")
I’d like to have a conditional card that shows a calculation based on submitted reports. Using the following hierarchy sample, I want to have a conditional card at H calculated using A & B’s reports. H / \\ A B R… --- ## [Unable to Edit Place for SSO-Enabled User on CHT v4.20.0](https://forum.communityhealthtoolkit.org/t/unable-to-edit-place-for-sso-enabled-user-on-cht-v4-20-0/5077)
**Author:** [@Kenyuri](https://forum.communityhealthtoolkit.org/u/Kenyuri)\ **Replies:** 2\ **Last updated:** [July 31, 2025, 10:34pm UTC](https://forum.communityhealthtoolkit.org/t/unable-to-edit-place-for-sso-enabled-user-on-cht-v4-20-0/5077 "2025-07-31T22:34:11Z")
Hello, I’m currently using CHT version 4.20.0. I’m trying to update the place assigned to one of the users who has Single Sign-On (SSO) enabled, but I’m unable to make the changes. Could you please assist with this … --- ## [Video size limit error in CHT](https://forum.communityhealthtoolkit.org/t/video-size-limit-error-in-cht/1672)
**Author:** [@iesmail](https://forum.communityhealthtoolkit.org/u/iesmail)\ **Replies:** 14\ **Last updated:** [July 28, 2025, 12:29pm UTC](https://forum.communityhealthtoolkit.org/t/video-size-limit-error-in-cht/1672 "2025-07-28T12:29:51Z")
While adding videos in my form in CHT, I noticed that medic-conf fails to compile when the total video size in the form media folder is 16MB or above. Is there max size limit for uploading videos? CHT Version: 3.13 E… --- ## [CHT in-app Messaging Support](https://forum.communityhealthtoolkit.org/t/cht-in-app-messaging-support/5178)
**Author:** [@sheila\_abby](https://forum.communityhealthtoolkit.org/u/sheila_abby)\ **Replies:** 4\ **Last updated:** [July 25, 2025, 8:56am UTC](https://forum.communityhealthtoolkit.org/t/cht-in-app-messaging-support/5178 "2025-07-25T08:56:03Z")
Hello Developers, Curious to find out if CHT Supports In App Messaging. I previously thought it does when I explored the messaging feature here app\_settings.json – Community Health Toolkit However, I noticed the messa… --- ## [Best way to track CHW working hours inside the CHT app?](https://forum.communityhealthtoolkit.org/t/best-way-to-track-chw-working-hours-inside-the-cht-app/5162)
**Author:** [@jhonnmarie](https://forum.communityhealthtoolkit.org/u/jhonnmarie)\ **Replies:** 2\ **Last updated:** [July 24, 2025, 10:16pm UTC](https://forum.communityhealthtoolkit.org/t/best-way-to-track-chw-working-hours-inside-the-cht-app/5162 "2025-07-24T22:16:38Z")
Hi everyone, We’re working on a deployment where supervisors want to track the number of hours community health workers (CHWs) spend using the CHT app daily or weekly. Ideally, we’d like to measure active usage time, ei… --- ## [Sentinel Backlog Issues & CPU saturation](https://forum.communityhealthtoolkit.org/t/sentinel-backlog-issues-cpu-saturation/5172)
**Author:** [@Felix\_Otieno](https://forum.communityhealthtoolkit.org/u/Felix_Otieno)\ **Replies:** 1\ **Last updated:** [July 24, 2025, 11:52am UTC](https://forum.communityhealthtoolkit.org/t/sentinel-backlog-issues-cpu-saturation/5172 "2025-07-24T11:52:04Z")
We are running CHT in a cluster having 1 control plane and 3 worker nodes. Each worker node has 32 vCPUs, 32 GB RAM, and 500GB of storage. We are however having a huge backlog count for Sentinel as in the screenshot belo… --- ## [Missing data on Replication AppDex scores](https://forum.communityhealthtoolkit.org/t/missing-data-on-replication-appdex-scores/5076)
**Author:** [@derick](https://forum.communityhealthtoolkit.org/u/derick)\ **Replies:** 6\ **Last updated:** [July 11, 2025, 6:01am UTC](https://forum.communityhealthtoolkit.org/t/missing-data-on-replication-appdex-scores/5076 "2025-07-11T06:01:54Z")
This instance has been receiving data for a couple of weeks but Replication Appdex has no value. Is this normal? Is any manual intervention needed? --- ## [Failed CouchDB cluster init](https://forum.communityhealthtoolkit.org/t/failed-couchdb-cluster-init/5074)
**Author:** [@Felix\_Otieno](https://forum.communityhealthtoolkit.org/u/Felix_Otieno)\ **Replies:** 6\ **Last updated:** [July 10, 2025, 2:03pm UTC](https://forum.communityhealthtoolkit.org/t/failed-couchdb-cluster-init/5074 "2025-07-10T14:03:14Z")
I am deploying CHT on kubernetes and getting errors (described below). I have so far ensured that erlang cookies are present and identical on each node DNS names resolve to the correct IPs and are reachable (inter-pod … --- ## [SSO login always flips the CHT interface to Bambara](https://forum.communityhealthtoolkit.org/t/sso-login-always-flips-the-cht-interface-to-bambara/5127)
**Author:** [@Kenyuri](https://forum.communityhealthtoolkit.org/u/Kenyuri)\ **Replies:** 1\ **Last updated:** [July 7, 2025, 1:41pm UTC](https://forum.communityhealthtoolkit.org/t/sso-login-always-flips-the-cht-interface-to-bambara/5127 "2025-07-07T13:41:10Z")
Hi everyone, I’m running CHT Core v4.20 in Openshift with Microsoft Azure AD providing OIDC single-sign-on. The default language on both the login page and in system setting is English, and English is listed first in th… --- ## [Hide contact forms on muted places](https://forum.communityhealthtoolkit.org/t/hide-contact-forms-on-muted-places/5093)
**Author:** [@Fred](https://forum.communityhealthtoolkit.org/u/Fred)\ **Replies:** 3\ **Last updated:** [July 7, 2025, 1:23pm UTC](https://forum.communityhealthtoolkit.org/t/hide-contact-forms-on-muted-places/5093 "2025-07-07T13:23:08Z")
Is there a way to hide contact forms on muted places? Documentation points to this not being possible through the {form}.properties.json file since there’s no access to the contact object (contact – Community Health Tool… --- ## [Need help building a loop in RapidPro (iterate over a list and stop at the end)](https://forum.communityhealthtoolkit.org/t/need-help-building-a-loop-in-rapidpro-iterate-over-a-list-and-stop-at-the-end/5116)
**Author:** [@Justinho](https://forum.communityhealthtoolkit.org/u/Justinho)\ **Replies:** 3\ **Last updated:** [July 2, 2025, 5:28pm UTC](https://forum.communityhealthtoolkit.org/t/need-help-building-a-loop-in-rapidpro-iterate-over-a-list-and-stop-at-the-end/5116 "2025-07-02T17:28:01Z")
Hi everyone, I’m working on a RapidPro flow (integrated with CHT) where I retrieve a list of children from a household using a webhook. My goal is to loop through this list (webhook.rows) and, for each child, send speci… --- ## [Errors in Tasks, Targets, and Contact Creation on CHT Demo](https://forum.communityhealthtoolkit.org/t/errors-in-tasks-targets-and-contact-creation-on-cht-demo/5109)
**Author:** [@Bhishan\_KC](https://forum.communityhealthtoolkit.org/u/Bhishan_KC)\ **Replies:** 2\ **Last updated:** [July 2, 2025, 11:06am UTC](https://forum.communityhealthtoolkit.org/t/errors-in-tasks-targets-and-contact-creation-on-cht-demo/5109 "2025-07-02T11:06:08Z")
In the CHT demo, there is an error in tasks and targets, and contacts also cannot be created. I kindly request a fix to this issue. Thank you! cc @andra @nitin Url: https://demo-cht.dev.medicmobile.org Screenshot of Ta… --- ## [Accessing the logged-in user’s contact summary in app forms and app forms permissions](https://forum.communityhealthtoolkit.org/t/accessing-the-logged-in-user-s-contact-summary-in-app-forms-and-app-forms-permissions/5107)
**Author:** [@bamatic](https://forum.communityhealthtoolkit.org/u/bamatic)\ **Replies:** 3\ **Last updated:** [June 28, 2025, 6:36am UTC](https://forum.communityhealthtoolkit.org/t/accessing-the-logged-in-user-s-contact-summary-in-app-forms-and-app-forms-permissions/5107 "2025-06-28T06:36:11Z")
Very excited about this new feature! Congratulations to the whole team. If a user is attached to a c40\_chw\_area and also to its primary contact, can the forms triggered by this user access the stock data in the c40\_chw\_… --- ## [High disk usage](https://forum.communityhealthtoolkit.org/t/high-disk-usage/5105)
**Author:** [@derick](https://forum.communityhealthtoolkit.org/u/derick)\ **Replies:** 2\ **Last updated:** [June 27, 2025, 7:56pm UTC](https://forum.communityhealthtoolkit.org/t/high-disk-usage/5105 "2025-06-27T19:56:31Z")
I was curious about why some instances were consuming too much disk space (when reality dictates they shouldn’t - e.g a factor of the number of users and amount of reports they submit per day) I navigated the couchdb fo… [Previous page](https://forum.communityhealthtoolkit.org/c/support/18.md) [Next page](https://forum.communityhealthtoolkit.org/c/support/18.md?page=2)